Summary
Overview
Work History
Skills
Timeline
Generic

Kyle Harrison

Decatur,GA

Summary

Highly motivated, detailed-oriented, and performance focused professional offering experience in sales and management. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

14
14
years of professional experience

Work History

Supervisor of Sales Coordination and Customer Care

Ackerman Security
01.2020 - Current
  • Generating Sales for the company by demonstrating great prospecting skills to identify new clients and key decision makers with outbound calling
  • Leverage all resources and solution selling skills to acquire and onboard new clients
  • First point of contact with new customers
  • Strong sales presentation, interpersonal and communication skills
  • Supervisor of sales team and assists with customer care as well
  • Assisted with recruiting new employees
  • Administrative role (Supervisor)
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
  • Established performance and service goals and held associates accountable for individual performance.
  • Managed department call volume of 100+ calls per day and coordinated department schedules to maximize coverage during peak hours.

Merchandise Sales Associate

ADI
08.2016 - 01.2020
  • Daily cycle counts for product replacement
  • Quarterly inventory checks
  • Responsible for both will-call pick ups as well as some counter sales
  • Stored and stocked products from manufacturers such as Honeywell Intrusion, KeyScan, Altronix,
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Helped generate over $2.5M in sales during the 2018 fiscal year
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Knowledgeable of over 10,000 plus products to stay current with industry standards
  • Extensive training in customer service which in return helped the brand achieve a 95% customer satisfaction rating in 2018
  • Listened to customer needs and desires to identify and recommend optimal products.

Assistant Store Manager

Encore
01.2009 - 01.2016
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

Skills

  • Over Ten plus years of extensive sales experience
  • 4 years experience in the security product industry
  • 4 years logistics coordinator
  • Proven ability to work with others to achieve goal
  • Goal and detail-oriented self-starter focused on a quick start and growth
  • Track record for exceeding expectations and building strong relationships with clients
  • Self motivated and the ability to work well independently and with a team
  • Cold Calling
  • Outbound Sales
  • Inside Sales
  • Recruiting
  • CRM Software
  • Management
  • Process and Performance Improvement
  • Customer Experience Improvement

Timeline

Supervisor of Sales Coordination and Customer Care

Ackerman Security
01.2020 - Current

Merchandise Sales Associate

ADI
08.2016 - 01.2020

Assistant Store Manager

Encore
01.2009 - 01.2016
Kyle Harrison