Kyle Haston
Omaha,NE
Summary
Professional with strong technical acumen and hands-on experience in field services. Adept at troubleshooting, maintaining, and repairing complex systems and equipment. Strong team collaborator focused on achieving results and adapting to changing needs. Skilled in diagnostics, customer support, and technical documentation.
Overview
11
11
years of professional experience
Work History
Field Service Engineer
Banyan Medical Solutions
03.2022 - Current
- Diagnosed and resolved equipment malfunctions to minimize downtime and enhance operational efficiency.
- Conducted on-site installations, ensuring compliance with safety standards and client specifications.
- Collaborated with cross-functional teams to streamline service processes and improve customer satisfaction.
- Trained junior engineers on troubleshooting techniques and best practices for equipment maintenance.
- Performed onsite installation, modification and maintenance of systems and equipment.
Network Care Specialist
Toast
09.2021 - 01.2022
- Resolving immediate concerns and identifying potential issues, providing configuration recommendations
- Promptly contacting customers (by phone) with a personable response to inquiries made through the call center and Salesforce
- Thoughtful questioning and active listening to uncover the root cause
- Provide solutions for restaurant operators with network and hardware issues such as configuring ISPs, Meraki router appliances, DHCP and wireless coverage
Target Security Specialist / Trainer
Target
02.2020 - 09.2021
- Respond to and accurately document security incidents using industry case management system
- Support sales by welcoming and engaging guests and team members at the front of store and on the sales floor
- Understand and appropriately use the video system (CCTV).
- Demonstrate a culture of ethical conduct, safety, and compliance
Sales Consultant / Sales Mentor
CarMax
09.2014 - 10.2019
- Awarded Store Champion
- Sales / Sales Management
- Interim Sales Manager when needed
- Designated to complete Online Certification - Mentor Training
- Demonstrated leadership for 5+ new employees
- Oversee new employees and guide them through completion of onboarding processes
- One-on-one coach for instructing new employees covering the sales processes, how to master SalesForce (CRM)
- Influential role model on customer approach, how to use persuasion techniques, and develop strong communication skills
- Evaluate each new employee’s performance, deliver feedback, and recommend areas for improvement
Education
Bachelor of Science - Management Information Systems
University of Nebraska at Omaha
Omaha, NE05.2021
Skills
- Microsoft Suite
- Salesforce
- HTML5 Web Development
- CSS/Perl Web Development
- Java Script / Python
- Oracle SQL Developer
- Virtual Machines / WireShark
- Firewall/Network Vulnerability
- Meraki Dashboard
- Unifi Controllers
- Networking / Troubleshooting
- Remote support
- Troubleshooting and repair
- Equipment installation
- On-site support
- Service documentation
- System diagnostics
- Customer service management
- Mechanical troubleshooting
- Equipment installation and repair
- Performance testing
- Technical support
- Preventive Maintenance
- Hardware installation
- Software installation
- Coordinating projects
- Network maintenance
- Customer service
- Computer software repair
- Repairing [devices]
- Network configuration
Languages
English
Native or Bilingual
Timeline
Field Service Engineer
Banyan Medical Solutions
03.2022 - Current
Network Care Specialist
Toast
09.2021 - 01.2022
Target Security Specialist / Trainer
Target
02.2020 - 09.2021
Sales Consultant / Sales Mentor
CarMax
09.2014 - 10.2019
Bachelor of Science - Management Information Systems
University of Nebraska at Omaha