Kyle Heade
Portland,OR
Summary
Detail-oriented IT technician specializing in technical support and network troubleshooting. Demonstrated success in minimizing downtime and enhancing system performance through effective communication and collaboration. Strong problem-solving skills ensure timely achievement of objectives. Proven leadership abilities foster team success and future growth.
Overview
13
13
years of professional experience
Work History
IT Breakfix Tech 2
Nike World Headquarters
Hillsboro, Oregon
01.2016 - 10.2016
- Minimized downtime by assisting team members with technical troubleshooting, ensuring timely resolution of issues.
- Employed diagnostic software programs to troubleshoot technical problems with computer systems.
- Installed new components to restore functionality and boost performance.
- Replaced defective components to uphold operational efficiency.
- Collaborated with IT personnel for software updates, upgrades, or repairs.
- Coordinated repair and maintenance plans with co-workers and supervisors to streamline project initiation.
- Documented maintenance activities and reported irregularities to maintain compliance with standards.
- Completed scheduled appointments punctually, enhancing service delivery quality.
19D Cavalry Scout
United States Army
Fort Campbell, KY
11.2009 - 06.2016
- Operated advanced surveillance equipment to monitor movements and report critical findings.
- Conducted reconnaissance missions to gather intelligence on enemy positions.
- Maintained situational awareness while leading patrols through hostile territory.
- Provided convoy security by identifying potential threats along routes to ensure safe transport.
- Analyzed terrain and environmental conditions to inform mission planning.
- Facilitated communication among team members during high-pressure situations to enhance mission success.
- Completed tactical training exercises to enhance preparedness for missions. to enhance overall operational readiness.
- Trained junior scouts in tactical operations and safety protocols.
Imaging Specialist
Bridge City Legal
Portland, OR
01.2008 - 02.2009
- Processed image data with specialized software, enhancing visual clarity through adjustments in brightness, contrast, resolution, and color balance.
- Maintained imaging software, optimizing performance and reliability for consistent operational effectiveness.
- Operated imaging equipment to efficiently process and manage legal documents, ensuring accurate and timely documentation.
- Ensured adherence to confidentiality protocols during all document imaging tasks.
Gutter Installer
Interstate Roofing
Tigard, Oregon
01.2008 - 01.2009
- Installed gutters and downspouts on residential properties with precision.
- Operated hand and power tools to cut and assemble gutter components efficiently.
- Conducted thorough inspections of installed systems for quality assurance.
- Trained new installers on techniques and procedures to enhance team skill level.
- Collaborated with team members to achieve timely project completions.
- Communicated project specifications and timelines effectively with clients.
- Ensured job sites were tidy and free of hazards to maintain a safe working environment. after project completion to maintain safety standards.
- Addressed customer inquiries regarding installation process to ensure satisfaction.
Security
Northwest Enforcement, Inc. - Safe. Sound. Security
Portland, OR
01.2007 - 02.2008
- Monitored security systems to enhance occupant safety.
- Collaborated with law enforcement during emergencies to address and resolve security issues.
- Conducted regular premises inspections to identify and mitigate potential security threats.
- Maintained confidentiality while adhering strictly to security policies.
IT Technician
Integra Telecom
Portland, OR
01.2006 - 01.2007
- Installed and configured hardware and software for client systems, ensuring optimal functionality and user satisfaction.
- Provided technical support to end-users via phone and in-person.
- Diagnosed and resolved network connectivity issues promptly.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Troubleshot system issues, restoring network connectivity and resolving software installation and printing problems.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Maintained inventory of IT equipment and supplies, enabling efficient resource allocation and management.
Customer Service Representative
Stream International
Beaverton, Oregon
02.2005 - 01.2006
- Resolved customer complaints, enhancing customer satisfaction and loyalty.
- Delivered timely customer service, ensuring efficient resolution of complaints.
- Assisted customers with inquiries and provided detailed product information to facilitate informed decisions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Documented customer interactions in company systems accurately.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided support for Microsoft Windows operating systems including XP, Vista, 7, 8, 10.
PIP Medical bill Data Entry Specialist
Progressive Insurance
Tigard, OR
01.2005 - 01.2006
- Entered large volumes of data accurately, ensuring reliability for downstream processes.
- Maintained organized electronic files to streamline information access and retrieval.
- Collaborated with team members to identify improvements in data entry processes.
Warehouse Worker
George Morlan Plumbing
Tigard, OR
01.2004 - 01.2005
- Loaded and unloaded shipments, ensuring safe handling and accuracy of all goods.
- Operated forklifts to transport materials efficiently, supporting timely warehouse operations.
- Maintained inventory accuracy through consistent stock counts and organization.
- Prepared orders for shipment by verifying product details and packaging requirements, ensuring customer satisfaction.
- Trained new hires on warehouse procedures and safety standards effectively.
Education
Bachelor of Science - Computer Networking And Information Technology
ITT Technical Institute
Portland, OR01-2009
Skills
- Hardware installation and maintenance
- Network troubleshooting
- Technical support
- Customer relationship management
- Team leadership
- Diagnostic software
- Team collaboration
- Effective communication
- Attention to detail
- Deadline compliance
- Surveillance operations
- Software maintenance
- Technical troubleshooting
- Intelligence gathering
- Terrain analysis
- Expert marksmanship
- Multitasking
- Team building
- Leadership training
- Problem solving
- Microsoft Office proficiency
- Computer troubleshooting
- Network configuration
- Software installation and patching
- System diagnostics and upgrades
- Hardware configuration and installation
- Active Directory management
- System configuration and support coordination
- Inventory management strategies
- Data entry accuracy and efficiency
- Time management skills
Timeline
IT Breakfix Tech 2
Nike World Headquarters
01.2016 - 10.2016
19D Cavalry Scout
United States Army
11.2009 - 06.2016
Imaging Specialist
Bridge City Legal
01.2008 - 02.2009
Gutter Installer
Interstate Roofing
01.2008 - 01.2009
Security
Northwest Enforcement, Inc. - Safe. Sound. Security
01.2007 - 02.2008
IT Technician
Integra Telecom
01.2006 - 01.2007
Customer Service Representative
Stream International
02.2005 - 01.2006
PIP Medical bill Data Entry Specialist
Progressive Insurance
01.2005 - 01.2006
Warehouse Worker
George Morlan Plumbing
01.2004 - 01.2005
Bachelor of Science - Computer Networking And Information Technology
ITT Technical Institute