Kyle Heath

• I have a vast amount of knowledge about all manufactured equipment, giving the customer any information they need in the field or shop.
• Talk to customers via phone, email, and face-to-face interaction.
• Strong communication skills
• Handled customer service issues by providing guidance or escalating for advanced support.
• Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
• Conducted research into emerging technologies in order to stay informed about industry advancements.
• Documented customer complaints and inquiries for use in later problems.
• Served as first point of contact for incoming technical service calls and emails.
• Provided technical support to customers over the phone and via email.
• Maintained an organized database of all customer information including contact details and issue history.

• Trained and demonstrated skills of Lean manufacturing setting up operations lines with one piece flow , 5S practiced
• Trained employees on daily tasks and coached to improve performance.
• Addressed operational issues and determined changes to drive improvements.
• Communicated with customers to assist and promote outstanding experiences.
• Fostered positive employee relationships through communication, training and development coaching.
• Answered questions and guided customers on diagnosing problems amd assisted them to find the problem and fix the problem .
• Established and enforced clear goals to keep employees working collaboratively to meet machine quota per month
• Created training manual for employees to use as reference guide for each machine the company produces
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Diagnosed mechanical problems and determined solutions to correct concerns.
• Inspected and tested machinery, equipment and component parts to identify defects, diagnose malfunctions and facilitate repairs.
• Installed, fit, cleaned and repaired external and internal equipment on tanks, including valves,hoses, pumps and gaskets.
• Operated pressure pumps, air electrical equipment and mechanical equipment.
• Troubleshot, diagnosed and repaired engineering equipment.
• Pulled out old and malfunctioning components such as hoses and replaced with new parts.
• Read and interpreted manuals, diagrams and schematics to complete skilled repairs.
• Planned wiring system layouts to match blueprint directives.
• Installed insulated cables and connect switches, outlets and other fittings.
• Installed electrical and electronic control systems.
• Installed electrical equipment such as block heaters, heat exchangers, relays , entire wiring harnesses, wiring in hydraulic vale’s.
• Currently training on technical support and quality control

• Assessed equipment to determine cause of issue or malfunction and identified appropriate repairs.
• Located and removed outdated, malfunctioning and worn components to repair, refurbish or replace with new parts.
• Removed defective wiring systems, hydraulics and braking systems and replaced with new parts, enabling machines to return to service.
• Disassembled equipment using hand tools and hoists to begin repair work.
• Troubleshot and diagnosed issues with mechanical and electrical problems
• Completed regular installations of new parts
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Demonstrated self-reliance by meeting and exceeding workflow needs.

Took care of entire fleet of mowers and equipment for the shop

Repaired and sharpened mower blades

Helped lead Mechanic work on shop trucks

Maintained shop trucks

Locked up shop every night