Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyle Henderson

Denver,CO

Summary

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills. Excelled in staff management, driving team productivity, and implementing revenue-increasing strategies. Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint. I consistently exceed business goals with a focus on client relations and process optimization.

Overview

10
10
years of professional experience

Work History

Account Manager

EDS Service Solutions
06.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Implemented strategies to increase revenue.
  • Improved overall team productivity by implementing best practices in organization and time management.
  • Developed customized account plans for clients to help them achieve their business goals.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
  • Trained, mentored and motivated staff to instill desire for superior performance.

Freight Delivery Specialist

DHL Express
08.2018 - 02.2021
  • Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
  • Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
  • Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather, and other factors.

Furniture Repossession Supervisor

Acceptance Now
10.2014 - 04.2018
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with law enforcement to ensure safe and legal repossessions, minimizing risk for all parties involved.
  • Negotiated effective payment plans with customers to reduce outstanding debt balances and improve financial outcomes.
  • Maintained accurate records of customer contact history, payments, and account status for streamlined operations.


Education

GED -

Houston Community College
Houston, TX

Skills

  • Staff management (time management and organizational skills)
  • Inventory Management and Documentation
  • Dedicated Client Engagement
  • Facilitating Teamwork and Collaboration Development
  • Skilled in Client Relations and Operational Efficiency
  • Proficient in Microsoft Excel, Word, and PowerPoint, etc
  • Skilled in Efficient and Professional Recovery Processes
  • Vehicle Operation and Safety Compliance
  • Route Optimization and Logistics Coordination

Timeline

Account Manager

EDS Service Solutions
06.2023 - Current

Freight Delivery Specialist

DHL Express
08.2018 - 02.2021

Furniture Repossession Supervisor

Acceptance Now
10.2014 - 04.2018

GED -

Houston Community College

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Kyle Henderson