Kyle Hepler
Raleigh,NC
Summary
Seasoned Assistant Superintendent with a proven track record at WRC, adept in client relationship development and strategic problem analysis. Excelled in expanding the client base through superior service and effective conflict resolution. Skilled in building maintenance and subcontractor management, ensuring project success and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Superintendent
Contracted with WRC
Raleigh, NC
12.2020 - Current
- Conducted regular inspections of in-progress work to prevent costly rework and code issues.
- Estimated projects, procured materials, and controlled costs to meet exact budget targets.
- Oversaw quality assurance and ensured superior customer satisfaction.
- Ensured seamless communication with customers, tenants, and contractors by addressing questions swiftly.
- Worked well with clients and fellow contractors to achieve project visions.
- Expanded client base extensively by maintaining excellent standards of work and notable customer interaction.
- Assisted in developing long-term plans for facility maintenance projects.
- Worked closely with other tradespeople such as electricians and plumbers to ensure seamless integration between different components of project.
Assistant Manager/Server
Wonderland Eatery and Bar
Raleigh, NC
06.2022 - 05.2023
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Investigated and resolved complaints regarding food quality, service or accommodations.
Installation Technician
Cook Siding and Window
Salem, VA
01.2020 - 11.2020
- Delivered essential information regarding products and services to customers.
- Supported resolution of numerous construction issues, enhancing team efficiency and client satisfaction.
- Completed installation of various types of residential and commercial doors.
- Kept workplace clean and organized, enhancing performance.
- Assessed material requirements for project completion through surveys.
- Conducted quality assurance tests post-installation to guarantee functionality and performance standards.
Store Manager
LockedUp Lynchburg
Lynchburg, VA
08.2018 - 12.2019
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Trained associates to teach daily tasks and procedures.
- Explained rules and regulations of facilities and entertainment attractions to customers.
- Scheduled and coordinated events and activities.
Education
Bachelor of Science - Kinesiology
Liberty University
Lynchburg, VA12.2020
Skills
- Building Maintenance
- Foreseeing Potential Challenges
- Client Relationship Development
- Strategic Problem Analysis
- Effective Conflict Resolution
- Subcontractor management
Education and Training
other
Timeline
Assistant Manager/Server
Wonderland Eatery and Bar
06.2022 - 05.2023
Assistant Superintendent
Contracted with WRC
12.2020 - Current
Installation Technician
Cook Siding and Window
01.2020 - 11.2020
Store Manager
LockedUp Lynchburg
08.2018 - 12.2019
Bachelor of Science - Kinesiology
Liberty University
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