Kyle Herman

• Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
• Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
• Filled out paperwork to register vehicles and complete sales.
• Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
• Performed troubleshooting on networking and connectivity issues to restore connections and network access.
• Disassembled computer systems to troubleshoot and resolve hardware issues.
• Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
• Acted as single point of contact for customers during technical faults and security-related events.
• Troubleshot devices to identify and solve issues with hardware or software performance.

Analyzed workflows and procedures to recommend operational support tools and technologies.

• Delegated daily tasks to team members to optimize group productivity.
• Collaborated with store manager to develop strategies for achieving sales and profit goals.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Directed and led employees, supervising activities to drive productivity and efficiency.
• Coached team members and delivered constructive feedback to promote better productivity and build confidence.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.

• Cooked multiple orders simultaneously during busy periods.
• Operated fryers and grills according to instructions to maintain safety and food quality.
• Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
• Retained consistent quality and high accuracy when preparing identical dishes every day.
• Set up and performed initial prep work for soups, sauces and salads.
• Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.