Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Kyle Higham

BATESVILLE

Summary

Operations Manager with a proven track record at Gillman Home Center, excelling in retail operations management and strategic partnerships. During my time at GHC I performed integral duties to help the company grow from six locations and $38m in 2014 to 18 locations and $118m in 2024.


Over the years I developed a diverse skill set that was helpful in many areas of the business such as new store design, merchandising, purchasing, onboarding, process inventory control and KPI tracking. These skills drove significant process improvements and enhanced customer service. Adept at problem-solving and project leadership, fostering strong team member, customer and vendor relationships to optimize profitability.

Overview

21
21
years of professional experience

Work History

Operations Manager

Gillman Home Center
11.2020 - 05.2025
  • Analyze data to identify areas of need within in the business and implement a plan to address these needs. Including process improvement, inventory control and onboarding practices.
  • New store design, construction, merchandising and onboarding.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Developed and maintained relationships with external vendors and suppliers, resulting in better pricing and improved service quality.
  • Analyzed and reported on key performance metrics to senior management.
  • Analyze payroll to ensure accurate staffing levels that accomplish goals created by the company and accommodates high level customer service.

General Manager

Gillman Home Center
07.2014 - 11.2020
  • Managed a diverse team of up to 40 individuals, payroll, and inventory to ensure maximum profitability as well as detailed customer service.
  • Cultivated strong relationships with customers, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Mason

Meer Masonry
07.2013 - 07.2014
  • Read work orders and design drawings to determine work requirements and sequence of tasks.
  • Constructed durable masonry structures for long-lasting results using various materials such as brick, stone, and concrete blocks.
  • Operated equipment such as forklifts to move bricks and supplies.
  • Mixed mortar to lay bricks, stones and concrete sidewalks.
  • Repaired damaged masonry structures to restore their functionality and appearance without compromising structural integrity or historical value.
  • Completed custom fireplace installations that provided warmth, comfort, and visual interest in residential settings while adhering to local building codes for safety compliance purposes.

Operations Manager

Batesville Monument
11.2011 - 07.2013
  • Worked with customers from the design process through the installation process of building the monument to fit their needs.
  • Scheduled employees for shifts taking into account the workload for the upcoming schedule.
  • Coordinated scheduling of site work, construction, and installation of all monuments.
  • Handled financial aspects of the business, including collection of payment, payment to vendors, and payroll for all employees.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Worked with municipalities to design and build monuments honoring veterans

Mason Journeyman

Bruns Gutzwiller
06.2004 - 11.2011
  • Completed a 4 year apprenticeship in the masonry field through the IUBAC Local 4 union learning many skills in the masonry field, such as blueprint drawing, reading blueprints, and site layout.
  • Followed blueprints or drawings to lay blocks and bricks in correct arrangement.
  • Demonstrated versatility in construction techniques by successfully working with various brick and stone materials to meet project specifications.
  • Installed brick and block walls in residential, commercial and industrial settings.
  • Operated equipment such as forklifts to move bricks and supplies.
  • Performed basic masonry tasks such as tuckpointing, caulking, grinding, and other required duties.

Education

Associate of Applied Science - Building Trades

Ivy Tech Community College of Indiana
Columbus, IN

Skills

  • Problem-solving
  • Retail operations management
  • Project leadership
  • MS office
  • Purchasing and procurement
  • Inventory control
  • Forecasting and scheduling
  • Strategic partnerships
  • Project management abilities
  • KPI tracking

Timeline

Operations Manager

Gillman Home Center
11.2020 - 05.2025

General Manager

Gillman Home Center
07.2014 - 11.2020

Mason

Meer Masonry
07.2013 - 07.2014

Operations Manager

Batesville Monument
11.2011 - 07.2013

Mason Journeyman

Bruns Gutzwiller
06.2004 - 11.2011

Associate of Applied Science - Building Trades

Ivy Tech Community College of Indiana

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Kyle Higham