Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Kyle Hinojosa

Aubrey,TX

Summary

Sales and customer service professional with expertise in communication and negotiating, driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services, as well as creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, managing, coaching, and mentoring sales and customer service associates with a talent for interacting with staff at all levels of the organization and public.

Overview

7
7
years of professional experience

Work History

Outside Sales Representative

Groggy Dog
04.2024 - Current
  • Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Exceeded monthly sales targets in first month in the field.
  • Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
  • Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
  • Negotiated terms and contracts with clients to maintain profitable sales.
  • Attended trade shows and conferences regularly to increase brand visibility.

Clinic Administrator

Modoma Health
12.2023 - 03.2024
  • Maintained a booking schedule of 60% or greater for medically integrated massages, ordered supplies, managed payroll and work schedules for 10-15 employees, and met a weekly quota of $40,000 in billable services.
  • Streamlined billing procedures for improved financial management, reducing errors in invoicing processes significantly over time.
  • Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
  • Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
  • Ensured compliance with healthcare regulations through diligent monitoring of policies and procedures, maintaining up-to-date knowledge on industry standards.
  • Served as first point of contact with new and returning patients.
  • Coordinated patient care services with staff, physicians, patients, and other practice departments.

Patient Care Coordinator

Modoma Health
04.2023 - 03.2024
  • Developed outbound strategies for new patient growth, maintained clinic revenue targets, and managed a quota carrying role of 175k in new patient revenue per month.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Entered details into computer systems and managed database of information.
  • Negotiated payment plan arrangements with medical billing departments on behalf of the patients experiencing financial hardship.
  • Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.

Patient Experience Manager

Salience Health
01.2022 - 01.2023
  • Managed psychiatric and primary care clinic, reported collections, verified insurance, and ensured patient comprehension of costs and coverage.
  • Analyzed patient feedback data to identify areas for improvement and implemented targeted interventions for better outcomes.
  • Led regular team meetings to review performance metrics, discuss challenges, and develop strategies for continuous improvement in the patient experience domain.
  • Promoted a culture of accountability by establishing clear expectations for staff behavior towards patients and monitoring adherence closely.
  • Trained staff members in best practices for patient-centered care, fostering a compassionate and empathetic environment.
  • Mentored junior team members in navigating the complexities of managing patient experiences, strengthening their skills and fostering professional growth within the organization.
  • Streamlined billing procedures for improved financial management, reducing errors in invoicing processes significantly over time.
  • Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
  • Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
  • Ensured compliance with healthcare regulations through diligent monitoring of policies and procedures, maintaining up-to-date knowledge on industry standards.
  • Partnered with clinic staff to manage patient satisfaction.
  • Evaluated staff performance regularly, providing constructive feedback and implementing improvement plans as needed.
  • Scanned and filed patient documents and files to provide accurate information to clinic staff.
  • Spearheaded the adoption of electronic health records system, increasing data accuracy and improving accessibility for staff members.
  • Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.

Patient Liaison Manager

Salience Health
01.2018 - 01.2023
  • Oversaw patient education for TMS, managed inbound calls, handled patient escalations, and led a team of 5-25 people while creating training materials.
  • Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
  • Assisted with the development of patient education materials to promote better understanding of treatment plans and options.
  • Conducted phone and video interviews to assess candidates based in remote locations.
  • Identified top talent through skillful interviewing techniques, improving overall quality of hires.
  • Improved patient satisfaction by streamlining appointment scheduling and implementing electronic health records.
  • Streamlined administrative processes to reduce documentation and improve overall patient satisfaction.
  • Evaluated emerging technologies relevant to the healthcare sector and recommended appropriate solutions for clients to consider integrating into their existing infrastructures.
  • Leveraged data analytics tools to evaluate patient outcomes and support evidence-based decision making at all levels of care provision.
  • Improved patient care by implementing innovative healthcare strategies and overseeing their successful execution.
  • Supported marketing initiatives targeting potential clients through targeted campaigns showcasing organizational strengths in the healthcare consulting space.
  • Directed the implementation of a new electronic health records system, leading to more accurate patient information management.
  • Led change management initiatives related to policy updates or procedural changes for improved efficiency within the organization.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Education

B.A. Mass Communications -

Texas State University
San Marcos, TX
12.2010

Skills

  • Relationship Building
  • Motivated Team Player
  • Problem-Solving
  • Customer Service-Oriented
  • Office Administration
  • Healthcare management
  • Patient Relations
  • Clinical management
  • Employee Training
  • Operations Management
  • Time Management
  • Multitasking
  • Critical Thinking Skills
  • Account Management

Awards

  • Promoted to Patient Care Coordinator Team Lead after 5 months. (Modoma)
  • Promoted to Clinic Administrator after 8 months. (Modoma)
  • Set marks for most patients signed to care plans in a day and within a week. (Modoma)
  • Consistent record setting in both TMS consults scheduled, patients who started treatment, and total TMS revenue year to year. (Salience)
  • Recommended for Patient Experience Manager by Director of Provider Engagement. (Salience)
  • 40% of Patient Liaison hires were promoted within 6 months. (Salience)

Timeline

Outside Sales Representative

Groggy Dog
04.2024 - Current

Clinic Administrator

Modoma Health
12.2023 - 03.2024

Patient Care Coordinator

Modoma Health
04.2023 - 03.2024

Patient Experience Manager

Salience Health
01.2022 - 01.2023

Patient Liaison Manager

Salience Health
01.2018 - 01.2023

B.A. Mass Communications -

Texas State University

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Kyle Hinojosa