Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyle Hobbs

Papillion,NE

Summary

Dynamic customer service professional with a proven track record at Omaha Glass Pro, excelling in complaint resolution and upselling, enhancing customer loyalty and sales. Skilled in Microsoft Excel and active listening, adept at managing high-stress situations and fostering strong customer relationships. Achieved significant sales goals through effective customer engagement and service excellence.

Overview

3
3
years of professional experience

Work History

Customer Service Representative /Salesperson

Omaha Glass Pro
11.2024 - Current
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Trained staff on operating procedures and company services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Set and achieved company defined sales goals.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Kryger Glass
11.2023 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained up-to-date knowledge of product and service changes.

Customer Service Representative /Lot Attendant

White Lotus Group
06.2022 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

NCYF Community High School
Omaha, NE
08-2019

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Microsoft outlook
  • Scheduling
  • Customer relationship management (CRM)
  • Filing

Timeline

Customer Service Representative /Salesperson

Omaha Glass Pro
11.2024 - Current

Customer Service Representative

Kryger Glass
11.2023 - 09.2024

Customer Service Representative /Lot Attendant

White Lotus Group
06.2022 - 11.2023

High School Diploma -

NCYF Community High School

Similar Profiles

CREATE PROFILE
Kyle Hobbs