Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Holloway

Murfreesboro,TN

Summary

Experienced sales and operations leader with strengths in building strong relationships, leading through change, proactive coaching and development through demonstration, analyzing data and planning strategically for desired outcomes

Overview

13
13
years of professional experience

Work History

Financial Center Manager II

Bank Of America
07.2015 - 12.2023
  • Led four different under-performing banking centers to profitability in Tallahassee, FL and Nashville, TN through analysis, planning, execution, and accountability
  • Hired, trained, and staffed centers strategically to maximize opportunity based on client traffic, as well as performed most HR functions
  • Built relationships with internal business partners to contribute to whole-bank integration and drive revenue, client satisfaction, and client retention
  • Earned multiple quarterly top performer awards
  • Served as key-note speaker for Bank of America’s annual Ronald McDonald House fundraising event in Tallahassee, FL

Area Manager, Customer Service Centers

Comcast Corp
02.2013 - 06.2015
  • Led multiple locations across a diverse footprint for Customer Service Center locations in northern Florida and southern Georgia, including selecting and hiring, sales and customer service coaching, operational oversight, cost control, inventory management, and employee accountability/development
  • Successfully oversaw transition from payment center model to retail model leading up to Xfinity Store launches
  • Increased sales by more than 50% over two-year period, bringing initially underperforming market to profitability while leading in sales volume for the region
  • Strategically planned and executed the "Back to School" project in Tallahassee, resulting in a significantly increased positive customer experience and record sales volume for the project two years in a row
  • Earned "Elite" status as top performing market in the enterprise annually; selected for and appointed to the “Linked to Leadership” program as mentor

Retail Store-in-Store Team Lead, Connection Centers

Comcast Corp
05.2012 - 02.2013
  • Leader for team of retail sales associates operating in Comcast Connection Centers (Store-in-Store) Program
  • Coached and trained sales associates in direct sales techniques in a retail environment, providing credible coaching and modeling intentionality in a performance-based environment
  • Personally achieved 150-200% of sales quota as Lead

Connection Center Specialist

Comcast Corp
07.2010 - 05.2012
  • Sold Comcast services for the Store-in-Store retail program operating in a big-box retail environment
  • Provided customer service and billing support to Comcast customers shopping in big-box retail locations
  • Exceeded sales quotas by 150-200%
  • Developed and maintained positive cross-company relationships with big-box retail store management and staff

Education

Bachelor of Science - Liberal Studies

Middle Tennessee State University
Murfreesboro, TN

Skills

  • Leading through change
  • Solving complex problem sets
  • Managing dynamic projects through proper planning
  • Next level coaching and development
  • Analyzing data strategically for relevant feedback

Timeline

Financial Center Manager II

Bank Of America
07.2015 - 12.2023

Area Manager, Customer Service Centers

Comcast Corp
02.2013 - 06.2015

Retail Store-in-Store Team Lead, Connection Centers

Comcast Corp
05.2012 - 02.2013

Connection Center Specialist

Comcast Corp
07.2010 - 05.2012

Bachelor of Science - Liberal Studies

Middle Tennessee State University

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