Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
References
Timeline
Generic
Kyle Hollowell, PHR

Kyle Hollowell, PHR

Tacoma,WA

Summary

PHR Certified. Results-driven professional leverages people and best practices to create accountable performance. Change agent with history of driving continuous performance improvements. Develops and executes strategies to attract, develop, engage, and retain strong and diverse talent.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Director of Human Resources

Murray’s Collision
Des Moines, WA
08.2024 - Current
  • Developed and implemented comprehensive HR systems, including performance management, onboarding, and retention strategies, aligning with organizational goals
  • Partnered with leadership to assess and enhance company culture, contributing to a more engaged and inclusive work environment, including creation and installation of values and mission and vision statement
  • Created an employee policy handbook and SOPs to ensure consistent HR practices and compliance with Washington State laws
  • Spearheaded the end-to-end employee lifecycle process, ensuring positive experiences and strong alignment with company culture
  • Successfully mediated workplace conflicts and facilitated team-building initiatives, resulting in improved communication, stronger collaboration, and enhances team performance across multiple departments

Business Operations Consultant (Multi-Unit Lead)

McDonald's
Phoenix, AZ
07.2018 - 07.2023
  • Managed multi-unit operations with a combined annual revenue of $30 million, overseeing HR functions and employee engagement strategies
  • Improved employee turnover by 28% during the pandemic through targeted retention and engagement initiatives
  • Collaborated with senior management to drive diversity and inclusion initiatives, creating a more inclusive hiring and workplace environment
  • Developed training programs for leadership, focusing on effective team management and compliance with company policies

General Manager Leadership & Development Lead

McDonald's
Phoenix, AZ
10.2012 - 07.2023
  • Directed HR operations for locations with annual sales up to $6.5 million, implementing performance management processes that led to promotions and strategic hires
  • Designed and delivered training and development programs, impacting 24 locations and enhancing employee performance
  • Led pilot projects for new ATS and scheduling systems, optimizing recruitment and workforce management

Education

Bachelor of Science - Business Administration (Human Resources)

Colorado Technical University
04.2025

Associate of Science - Business Administration

Colorado Technical University
06.2024

Skills

  • Talent Acquisition Management
  • Employee and Labor Relations
  • Performance Management Systems
  • Organizational Culture Optimization
  • Training and Development
  • Compliance with Federal, State, and Local Laws
  • Change Management
  • HRIS and ATS Proficiency
  • Leadership Development
  • Data Analysis for HR Insights
  • HR policy development
  • Organizational development
  • HR analytics
  • Onboarding
  • Performance evaluation
  • Interviewing techniques
  • Diversity and inclusion
  • Workforce planning
  • Succession planning
  • Regulatory compliance
  • Benefits administration
  • Compensation structuring
  • Training program management
  • Background checks
  • Training delivery
  • Adult learning theory
  • Facilitation techniques

Certification

  • HRCI Professional in Human Resources (PHR)
  • HRCI Associate Professional of Human Resources (aPHR)

Accomplishments

  • Ray Kroc Award, McDonald's (2016)
  • Outstanding Store Award, McDonald's (2015, 2017, 2020, 2021)
  • Chamber of Commerce Business of the Month Award, McDonald's (2015)
  • Fred L. Turner Award, McDonald's (2012)

Affiliations

  • Docent, Points NE Historical Society, Tacoma, WA (May 2024 – Present)
  • Dog Foster Parent, Arizona Humane Society, Phoenix, AZ (Feb 2023 – Dec 2023)
  • Board Member, Florence Chamber of Commerce, Florence, AZ (Jan 2015 – Jan 2016)

References

References available upon request.

Timeline

Director of Human Resources

Murray’s Collision
08.2024 - Current

Business Operations Consultant (Multi-Unit Lead)

McDonald's
07.2018 - 07.2023

General Manager Leadership & Development Lead

McDonald's
10.2012 - 07.2023

Bachelor of Science - Business Administration (Human Resources)

Colorado Technical University

Associate of Science - Business Administration

Colorado Technical University

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Kyle Hollowell, PHR