Kyle Holzman
Slater,IA
Summary
Goal-driven Service Manager experienced in fostering strong customer relationships to enhance retention and referrals. Delivered high-quality service repairs while minimizing comebacks through effective coaching and task delegation. Committed to contributing to team success and maintaining a collaborative work environment.
Overview
5
5
years of professional experience
Work History
Service Manager
McKee RV
Perry, IA
05.2024 - Current
- Managed service team to ensure efficient workflow and customer satisfaction.
- Coordinated service appointments and maintained scheduling for technicians.
- Trained staff on service protocols and customer interaction standards.
- Resolved customer complaints in a timely manner.
- Conducted quality inspections to uphold service excellence and compliance.
- Implemented process improvements to enhance service operations efficiency.
- Assisted customers with inquiries and provided product knowledge support.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Motivated and supported employees to maintain low turnover.
- Recruited and trained staff to enhance service capabilities and team performance. service department staff to drive performance.
- Created written estimates and obtained customer consent to proceed.
Service Manager
Christian Brothers Automotive
Grimes, Iowa
03.2023 - 05.2024
- Managed service team to ensure efficient workflow and customer satisfaction.
- Coordinated service appointments and maintained scheduling for technicians.
- Trained staff on service protocols and customer interaction standards.
Service Manager
Vanwall
Madrid, Iowa
01.2022 - 02.2023
- Implemented process improvements to enhance service operations efficiency.
- Coordinated service appointments and maintained scheduling for technicians.
- Resolved customer complaints in a timely manner.
- Assisted customers with inquiries and provided product knowledge support.
- Developed and maintained relationships with customers, vendors, and suppliers.
Education
Some College (No Degree) - Fire Science
Kirkwood Community College
Cedar Rapids, IASkills
- Service operations improvement
- Process optimization
- Customer relationship management
- Team leadership
- Technician scheduling
Accomplishments
- Volunteer fire fighter 2010-2013
Timeline
Service Manager
McKee RV
05.2024 - Current
Service Manager
Christian Brothers Automotive
03.2023 - 05.2024
Service Manager
Vanwall
01.2022 - 02.2023
Some College (No Degree) - Fire Science
Kirkwood Community College