Kyle Homens
System Administrator
PASADENA,Maryland
Work Preference
Summary
Dynamic System Administrator with extensive experience at NiSUS Technologies Corporation, excelling in VMware management and Active Directory configuration. Proven ability to enhance system reliability and deliver exceptional customer service. Skilled in troubleshooting complex issues and collaborating effectively within teams to achieve operational excellence.
Overview
12
12
years of professional experience
2
2
Certification
Work History
System Administrator
NiSUS Technologies Corporation
Columbia, MD
09.2018 - Current
- Company Overview: http://www.nisustech.com
- Responds to internal and external IT service requests for IT service on Unix and NT servers, in a high-paced environment.
- Provides user notification of receipt of web or email-submitted requests.
- Logs and tracks inquiries using the service request management database, and maintains historical records and related documentation.
- Creates user accounts and passwords remotely, and resets passwords.
- Promptly categorizes, generates, routes, and escalates issues.
- Responds directly to customers, and places new tickets when issues are incorrectly reported.
- Negotiates with outside teams to best assist customers.
- Performs initial remote testing of systems to better categorize issues.
- Helps train new employees.
- Uses Java Configure to exempt certain websites that are otherwise blocked.
- Changes TLS settings so customers are able to access JSignout.
- Downloads JSignout auto-script into the startup folder to automatically run on startup.
- Looks up issues and tools to best assist customers.
- Performed routine maintenance, upgrades, and patching on ESXi hosts and vCenter servers using VMware Update Manager to maintain a secure and compliant virtual environment.
- Provided Tier 3 support for complex VMware issues, performing root-cause analysis and performance tuning that improved system reliability.
- Created and provisioned user accounts and security groups within Active Directory for new employees.
- Configured and deployed Group Policy Objects (GPOs) to enforce security standards and software deployment across the enterprise.
System Administrator / Engineer
NiSUS Technologies Corporation
Columbia, MD
01.2018 - Current
- Company Overview: http://www.nisustech.com
- Installed, configured, and troubleshooted software.
- Categorized and prioritized tasks to make effective use of time.
- Used GitLab wiki and ticketing system to collaborate with team.
- Operates Microsoft Windows and CentOS Linux.
- Used Microsoft Office applications including Word and Excel.
- Used internet applications including Google Chrome and Internet Explorer.
- Interacted with the Linux file system using bash commands and scripts.
- Used Active Directory to remotely access files and folders.
- Created and edited user accounts, used Microsoft Management Console, altered NTFS permissions, and performed user and policy audits.
- Identified and installed hardware components such as memory, motherboards, and hard drives.
- Installed Microsoft Windows on VMWare.
- Collaborated with a team on the development of multiple commercial products.
- Created Cat 6 cables.
- Installed and troubleshooted cable modems, network switches, patch panels, network interface cards, and ethernet hubs.
- Tested all cables and hardware components using equipment including probes and cable testers.
- Identified common network problems including faulty cabling, cables connected to incorrect ports, and ports improperly disabled.
- Basic understanding of Microsoft Exchange.
- Http://www.nisustech.com
Physical Security Specialist
ManTech International Corporation
Hanover, MD
06.2017 - 12.2017
- Categorized, prioritized, and responded to customer inquiries.
- Supervised and managed daily activities for a team of 15 Access Control Officers.
- On a daily basis, communicated with and provided quality customer service to program management, recruiters, program security CSSOs, program employees, and subcontractors.
- Installed monitors and attached Cat 5 and Cat 6 cables to computer hardware platforms.
- Used Microsoft Word, Excel, and Visio in a Windows environment on a daily basis.
- Logged tech support and account modification requests in Atlassian Jira.
- Briefed all new hires on TPI/TPA security procedures.
- Used SIMS to verify and manage clearance/accesses for all personnel, including new hires and terminations.
- Monitored, programmed, logged, tracked, and terminated personnel badges.
- Performed UL250 alarm inspections every 6 months.
- Managed SCIF assessments conducted by the Government customer.
- Constructed building floor plans using Visio, to assist with assessments.
- Maintained SCIF building requirements to ensure the structure is compliant with Government standards.
- Communicated with vendors to schedule maintenance and installations on upgrades to the building.
- Examined the installed systems to prevent company security breaches/violations.
Access Control Specialist
Omniplex World Services, LLC
Chantilly, VA
12.2016 - 05.2017
- Communicated with and provided quality customer service to personnel working in a secured facility.
- Monitored and controlled access to and from secure Government facilities.
- Verified accessibility of badges into Government buildings.
- Conducted ingress inspections in accordance with post orders.
- Opened or secured areas as necessary.
- Monitored security systems, intrusion detection systems, and dispatch personnel.
- Operated and maintained access control-related computer system.
Food Service Technician
Victoria Gastro Pub
Columbia, MD
06.2013 - 11.2016
- Verified that computer hardware was functional and troubleshooted as necessary.
- Handled both frontend and backend work effectively, providing quality customer service in a dynamic work environment, often under tight deadlines and time constraints.
- Prioritized duties and multitasked to ensure completion of assignments and coordinated with management and staff to prevent slowdown of business.
- Trained a number of fellow employees on safety procedures, duty priorities, and efficiency.
Contractor Wireman 1
Mona Electric
Clinton, MD
06.2014 - 01.2015
- Trained in the proper use of power tools, hand tools, and electrical testers.
- Used safety devices such as harnesses, hard hats, steel toed boots reflective vests, safety glasses, and rubber gloves.
- Used electric and manual saws to cut through metal and other types of materials for running wire.
- Directed machinery while loading and unloading equipment.
- Was accepted into IBEW Local Union 24.
Education
High School Diploma -
Centennial High School
Ellicott City, MD05.2013
Skills
- Microsoft Office Professional (Word, Excel, PowerPoint, Access, Outlook, Visio)
- Microsoft Windows XP
- Microsoft Windows 7
- Microsoft Windows 8
- Microsoft Windows 10
- Microsoft Windows 11
- SupportIT
- JSignout
- Microsoft Exchange
- CentOS Linux
- Unix
- VMWare
- Active Directory
- Atlassian Jira
- Domain Knowledge
- Software Installation
- Ticketing
- Network Setup and Cabling
- Teamwork and Communication
- Electrical Systems
- Troubleshooting
- Customer Service and Support
- Computer Hardware
- Documentation
- Security Procedures and Systems
Certification
- CompTIA Security+, 924CC9537C1EQ9SJ, 04/08/26
- AWS Certified Cloud Practitioner, 3eb3c284f9b04f4186479c3e7427c8f1, 06/02/28
Skills
12 years, 12 years, 3 years, 3 years, 8 months, 8 months, 8 months, 8 months, 8 months, 8 months, 8 months, 6 months, Software Installation, Ticketing, Network Setup and Cabling, Teamwork and Communication, Electrical Systems, Troubleshooting, Customer Service and Support, Computer Hardware, Documentation, Power Tools, Security Procedures and Systems
Candidate Overview - Summary
Dedicated professional with over 12 years of technical experience which includes extensive experience supporting the intelligence community. Capable of setting up computer hardware and software, and has hands-on experience with system troubleshooting. Recognized for excellent problem-solving skills and the ability to manage multiple tasks effectively
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
System Administrator
NiSUS Technologies Corporation
09.2018 - Current
System Administrator / Engineer
NiSUS Technologies Corporation
01.2018 - Current
Physical Security Specialist
ManTech International Corporation
06.2017 - 12.2017
Access Control Specialist
Omniplex World Services, LLC
12.2016 - 05.2017
Contractor Wireman 1
Mona Electric
06.2014 - 01.2015
Food Service Technician
Victoria Gastro Pub
06.2013 - 11.2016
High School Diploma -
Centennial High School
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