KYLE HONEYCUTT
Homosassa,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Manager
Departure Depot/RCI
01.2024 - 01.2025
- Managed new office in a new location.
- Educated new clientele on new business model with new products/services.
- Attend events and package trips, helping customers with issues and questions in real time.
Account Specialist
RCI
01.2022 - 01.2024
- Managed portfolio of 85 clients including resort owners, managers, and developers.
- Conducted day-to-day operations such as communicating inventory requirements, assisting with software navigation, and solving booking issues when needed.
- Maintain relationships between clients, customers, and the company.
Onsite Liaison
RCI
01.2019 - 01.2022
- RCI Onsite office at Vacation Village at Parkway. Duties include assisting RCI members with their accounts, booking vacations, and handling check-in issues.
- I presented a weekly RCI 101 class for members to learn about RCI and ask questions.
- I worked closely with resort management to assist with any member needs during their stay and to assist with higher-touch transactions.
Customer Care
RCI
01.2015 - 01.2019
- Answer supervisor calls to de-escalate customer service issues and system issues.
- Educate and enforce RCI policy to members and affiliates.
- Provide effective communication with affiliates to assist with specialty club programs.
- Offer continued follow-up assistance if an immediate resolution is not possible.
- Efficiently work in 6 different call queues.
- Founding member of Service and Solution Finance Line and RCI Cares.
Vacation Guide
RCI
01.2014 - 01.2015
- Review and provide accurate membership information such as points, account status, eligibility, and deadlines.
- Assist members in booking vacations, renewing accounts, and continuing product education.
- Met and exceeded daily requirements for booking vacations, renewals, and selling cancel protection and platinum tier membership.
- A consistent top performer in platinum sales for consecutive pay periods.
Server
The Cheesecake Factory
01.2012 - 01.2014
- Consistent shift leader.
- Trained new servers.
- Consistent opener and closer.
- Took regular double shifts.
Line Cook
Culver Wings
01.2011 - 01.2012
- Opened and closed every shift.
- Worked the fryer, grill, cold station, and expo.
- Washed dishes and did prep work.
Kitchen Manager
Domo Hibachi Grill
01.2008 - 01.2011
- Head Chef, responsible for delegating tasks best suited to each employee’s skills.
- Order food and materials based on use and future need.
- Work closely with the owner to discuss future events and any kind of special consideration needed.
- Worked as a Hibachi Chef cooking for multiple tables everyday while managing the kitchen.
Sushi Chef/ Waiter
City Tavern
01.2004 - 01.2008
- Started as a host/busboy, quickly being promoted to waiter.
- Consistent waiter, they let me learn from the sushi chef during slow times.
- I was the assistant to the sushi chef for about a year, then they let me work by myself for shifts, giving relief to the main chef.
- Later given creative control to collaborate with the main sushi chef and write the menu.
Education
No Degree - Communications
Ball State University
Muncie, INSkills
- Customer service
- Multi-tasking
- Phone Etiquette
- Typing
- Proficiency in Salesforce, Guide Portal, DBL, GUI, and EVS1
- Trained in CPR and Lifesaving
- Proficient in Spanish
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Cross-functional teamwork
- Customer relationship management (CRM)
- Sales techniques
- Conflict resolution
- Coaching and mentoring
- Computer skills
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Excellent communication
- MS office
- Good judgment
- Problem-solving aptitude
Certification
Certified in P6 Primavera software.
Languages
Spanish
Professional Working
Timeline
Manager
Departure Depot/RCI
01.2024 - 01.2025
Account Specialist
RCI
01.2022 - 01.2024
Onsite Liaison
RCI
01.2019 - 01.2022
Customer Care
RCI
01.2015 - 01.2019
Vacation Guide
RCI
01.2014 - 01.2015
Server
The Cheesecake Factory
01.2012 - 01.2014
Line Cook
Culver Wings
01.2011 - 01.2012
Kitchen Manager
Domo Hibachi Grill
01.2008 - 01.2011
Sushi Chef/ Waiter
City Tavern
01.2004 - 01.2008
No Degree - Communications
Ball State University