Kyle Horndt
Temple,Texas
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Manager, IT Applications
Baylor Scott & White Health
07.2019 - Current
- Managed IT operations, including Portfolio Management and IS delivery oversight of managed services vendors.
Led portfolio management with budgets up to $5 million, driving a 20% increase in operational efficiency.
Established and tracked application portfolio budgets, reducing costs by 15%.
Integrated new business processes, improving operational performance by 15%.
Managed contract and demand management for a team of 50+ employees.
Identified and resolved digital innovation opportunities, increasing project success rates by 25%.
Developed business requirements, improving project delivery timelines by 30%.
Maintained awareness of healthcare digital trends, enhancing customer satisfaction by 20%.
Conducted HR activities, reducing staff turnover by 15%.
Key Achievements:
Improved supply chain efficiency by 20%.
Increased innovation project success rates by 25%.
Enhanced team productivity by 25%.
Achieved a 95% project approval rate.
Implemented 10 new technologies, improving performance by 20%.
Manager, Business Systems and Support Services
Whataburger
05.2019 - 08.2022
- Managed supply chain processes, including JDE Database Management, procurement, and services contracts, ensuring efficient product availability
- Integrated and enhanced business processes to improve operational performance and efficiency
- Led teams in process engineering, technical writing, business analysis, and quality assurance
- Managed the introduction and implementation of change initiatives, collaborating with field training teams and evaluating business objectives
- Developed and executed strategies for market growth, focusing on new market development, equipment design, and operations management
- Conducted comprehensive analysis to identify and capitalize on market growth opportunities, working closely with operations and support teams
- Improved supply chain efficiency by 20% through strategic process enhancements and effective supplier management
- Successfully integrated multiple business process improvements, resulting in a 15% increase in operational performance
- Enhanced team productivity by 25% through targeted training and development programs
- Achieved a 95% customer satisfaction rating by implementing quality management and customer experience improvements.
Store Manager
Walmart
05.2017 - 04.2019
- Managed a team of 150 associates, improving team productivity by 50% through effective training and development
- Oversaw store operations with annual revenue responsibilities of $200 million
- Developed and implemented action plans to improve P&L performance, increasing store profitability by 20%
- Enhanced customer satisfaction to 90% through the delivery of a Clean, Fast, and Friendly customer experience
- Evaluated and diagnosed P&L reports, creating action plans that increased sales by 25%
- Oversaw accounting for the store, ensuring accurate financial reporting and budget management
- Created progress reports for associates, driving performance improvements and career development
- Implemented strategies to drive sales, resulting in a 25% increase in overall store revenue
- Ensured compliance with company policies and procedures, maintaining a 100% compliance rating during audits
- Modeled and provided direction for associates, achieving a 95% employee satisfaction rating.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Department Manager
HEB
09.2014 - 04.2017
- Managed the cross-functions department, increasing efficiency by 15% through streamlined operations
- Hired, trained, and mentored over 50 employees, resulting in a 50% reduction in turnover
- Scheduled and coordinated staff to meet customer service and sales objectives, enhancing productivity by 25%
- Ordered products and built promotional displays, boosting sales for promotional items by 10%
- Oversaw profit and loss for daily operations, implementing strategies that improved financial performance by 15%
- Collaborated with vendors to ensure product availability, negotiating terms that reduced costs by 10%
- Maintained high standards of customer service, achieving and maintaining a 97% customer satisfaction rating
- Implemented a staff training program, leading to a 30% improvement in employee satisfaction scores.
Education
BBA - Management Information Systems
Texas A&M University Central Texas
Killeen, TX05.2024
Skills
- SQL Server Integration Services
- Project Management
- Team Leadership
- Operations Management
- Planning and Implementation
- Staff Management
- Staff Development
- MS Office
- Python
Timeline
Manager, IT Applications
Baylor Scott & White Health
07.2019 - Current
Manager, Business Systems and Support Services
Whataburger
05.2019 - 08.2022
Store Manager
Walmart
05.2017 - 04.2019
Department Manager
HEB
09.2014 - 04.2017
BBA - Management Information Systems
Texas A&M University Central Texas
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