Kyle Horner

• Managed multiple tasks simultaneously while providing excellent customer service experience.
• Processed plastic resin orders accurately, using internal management software systems.
• Resolved customer complaints through effective communication and problem-solving skills.
• Collaborated with sales team members to enhance customer support strategies.
• Updated and managed customer records in the database.
• Participated in team meetings to discuss service improvements and best practices.
• Provided support to customers over the phone and by email to handle inquiries and complaints in a timely manner.
• Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
• Coordinated shipment schedules with carriers to ensure timely deliveries.
• Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
• Verified logistics invoices to ensure accurate payment based on service quotes.
• Communicated with suppliers and customers to maintain accurate lead times, pricing, or to resolve quality issues.
• Filed and tracked claims to the appropriate parties for additional costs due to logistical errors, damages, or delays.
• Oversaw logistics documentation and compliance with regulatory standards.
• Facilitated communication between departments to maintain operational efficiency.
• Trained new team members on best practices in logistics operations.
• Analyzed transportation costs to identify opportunities for process improvements.
• Developed and maintained relationships with vendors, carriers, and customers to ensure efficient shipping of plastic resins.
• Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
• Ensured accurate completion of customs documents for international shipments as required by law.
• Monitored compliance with safety regulations and quality standards during transport operations.

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• Coordinated movement of metrology equipment for BAE Systems based on maintenance and calibration requirements
• Communicated with customers & vendors to initiate services, provide updates, and get quote approvals
• Scanned & entered all metrology documents & equipment through the ERP system to update their status
• Updated calibration & maintenance records based on BAE metrology/vendor certificates
• Created system notifications for engineers to ensure no final products were effected by equipment found to be out of tolerance
• Worked with BAE's engineering team to create calibration requirements for new equipment
• Organized deliveries of equipment to the proper departments
• Generated shipping instructions for outgoing equipment
• Occasionally packed or unpacked equipment for shipping/receiving & generated shipping labels
• Packed & loaded equipment onto box trucks for safe transport between metrology campuses
• Worked with a team of 5 to improve processes & procedures

• Coordinated across multiple departments to build successful logistics solutions for customers.
• Dispatched cargo information to customers and/or service providers to schedule freight movement of large polyethylene plastic buoys, navigational lights, power systems, RF/GSM monitoring tools, and each of their respective components.
• Scheduled parcel transportation using UPS, Fedex, DHL, USPS, and Purolator.
• Analyzed client orders and available driving personnel to plan and execute within client needs and expectations.
• Updated packing matrix to ensure consistent freight margins.
• Determined appropriate licensing requirements and product classification for import and export shipments.
• Submitted Electronic Export Information (EEI) for Automated Export System (AES) filing and International Transaction Number (ITN) assignment.
• Strengthened operational efficiency by developing templates and document control for shipping documents.
• Coordinated with freight forwarders to expedite international shipments.
• Relayed information between drivers and recipients regarding ETA's and potential delays.
• Generated formal invoices with tracking information for customers.
• Proposed quarterly changes to account for potential impacts to region, driver capacity and overflow.
• Completed monthly on-time delivery reports.
• Cultivated carrier relations and tracked financials to verify optimal performance.
• Delegated production orders to a team of 2-4 people and posted completion through ERP Systems.
• Tracked incoming materials to assist with production timelines.
• Assisted in other departments when necessary; primarily receiving/inventory control.
• Served on the safety committee to cooperatively manage employee concerns and implement resolutions to comply with OSHA standards.
• Served as co-instructor of in-house, OSHA compliant, fork lift training courses.

• Used pallet jacks and forklifts with safety and efficiency.
• Unloaded, moved and sorted materials to keep items flowing to correct locations.
• Performed inspections of shipment contents, verifying accuracy against invoices, packing lists, and manifests.
• Routed materials to appropriate departments and updated inventory locations in ERP systems.
• Posted inventory transactions through ERP systems.
• Picked and assembled items according to production orders.
• Assigned serial numbers and created product labels.
• Entered serial and quality testing data into ERP systems.
• Prepared shipments for dispatch through careful packing, wrapping, sealing and labeling of materials.
• Generated necessary shipping documents for each shipment.
• Prepared parcels & pallets for dispatch using the appropriate portals and delivery services.

• Counted and stocked different types of merchandise, meats, and produce to comply with inventory requirements using first-in first-out (FIFO) method.
• Prepared and stocked meals for the warmer
• Took customer orders
• Prepared custom meat, poultry, sandwich, and pizza orders
• Cashiered on multiple registers
• Washed dishes
• Received deliveries, scanned packages and updated orders in internal database.
• Examined packages and goods for damage and promptly notified supervisors.
• Monitored work areas for cleanliness and functionality
• Backed up kitchen team members during heavy work periods to maximize team coverage.

• Built pizzas using proper amount of dough and quantities of toppings according to specifications.
• Organized food preparation stations and regularly replenished supplies.
• Kept stations stocked and ready for use to maximize productivity.
• Operated pizza conveyor oven along with other kitchen equipment
• Took Customer orders
• Ran multiple registers
• Kept customer and food preparation areas clean and well-organized.