Kyle Horrigan
Kenner,LA
Summary
Enthusiastic Banquet Manager with eighteen years of experience in hospitality. Recognized for assessing operational needs and developing solutions to save costs, improve revenue, and drive guest satisfaction. Resourceful and well-organized with excellent leadership skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Banquet Manager
Basin Harbor Club
Vergennes, VT
05.2021 - Current
- Hired and trained staff and new hires according to company policy and regulations.
- Organized, scheduled and supervised staff for banquets.
- Developed highly effective wait staff and kitchen personnel through continuous mentoring and consistent training sessions.
- Coordinated and monitored banquet operations to ensure quality service standards were met.
- Planned menus in consultation with chefs and caterers to meet the needs of clients.
- Conducted regular meetings with catering staff members in order to review policies and procedures as well as discuss upcoming events.
- Prepared detailed event reports, highlighting successes and areas for operational improvement.
- Organized and coordinated wedding ceremonies, receptions, and rehearsal dinners.
- Managed on-site logistics during events, such as registration set-up, audio and visual equipment setup and breakdown.
- Created detailed timelines for the execution of each event.
Suite Attendant
Centerplate New Orleans Superdome
New Orleans, LA
08.2006 - 04.2023
- Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins
- Greeted arriving guests and escorted each to assigned section, took drink orders and answered questions about events
- Attended to new guests quickly to inquire about drinks and start off dining experience with prompt beverage service
- Made product recommendations to guest based on preference, food pairings and special items
- Collected dishes promptly after each course, cleared crumbs and glassware, and maintained guests satisfaction
- Restocked beer and liquor after special events to prepare for forecasted needs
- Applied safe food handling and optimal cleaning strategies to protect guest and maintain proper sanitation
Food and Beverage Supervisor
The Westin New Orleans
New Orleans, LA
01.2020 - 03.2020
- Collaborated with Food and Beverage Director to develop and implement strategies to enhance team performance, increase efficiency, and drive brand satisfaction and loyalty
- Supervised team members in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Collaborated with Food and Beverage Director to educate team members on menu and procedural changes
- Oversaw staff performance and service standards to deliver consistent and positive guest experiences
- Maximized food quality by closely monitoring preparation and food handling by team members
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques
- Maximized team performance by training team on proper food handling, guest expectations and restaurant protocols
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty
Assistant Food and Beverage Manager
Hilton New Orleans Airport
Kenner, LA
07.2010 - 01.2020
- Revamped and motivated kitchen staff to be highly efficient and produce consistent quality
- Sought out and implemented methods to improve service, team performance and boost business sustainability
- Established and enforced standards of personnel performance and service to provide guests with consistent and positive experiences
- Worked with vendors to establish strong relationships and maintain proper inventory supplies
- Managed bar area, including menu design, inventory, regulation compliance and guest relationships
- Maintained operations in full compliance with alcohol service standards
- Interviewed, hired, and supervised front of house staff
- Trained employees on safety standards and performance strategies
Education
High School Diploma -
Delgado
New Orleans, LA05.2008
Skills
- Purchasing
- Programming
- POS systems operations
- Inspections and reviews
- Sanitation
- Diverse Food and Beverage knowledge
- Vendor management
- Cost analysis and savings
- Portioning understanding
- Decision making
- Recruitment and hiring
- Mentoring and training
- Performance evaluation
- Record-keeper and reporting
- Staff Management
- Staff Leadership
Certification
- MDP1 Critical Skill for Managers
- ServSafe certification: Food Handling
Timeline
Banquet Manager
Basin Harbor Club
05.2021 - Current
Food and Beverage Supervisor
The Westin New Orleans
01.2020 - 03.2020
Assistant Food and Beverage Manager
Hilton New Orleans Airport
07.2010 - 01.2020
Suite Attendant
Centerplate New Orleans Superdome
08.2006 - 04.2023
High School Diploma -
Delgado
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