Kyle Hrzenak

Dynamic IT professional with a proven track record of leveraging Microsoft Azure Data Lake Services to design and implement scalable data storage and analytics solutions for processing and analyzing extensive customer transaction data. Adeptly ensured regulatory compliance by implementing robust data security measures, including encryption and access controls. Proficiently utilized Unity Catalog to centralize access control and enhance data management across Databrick workspaces. Demonstrated expertise in monitoring, maintaining, and optimizing over 50 Windows devices and servers, guaranteeing maximum uptime and availability for critical business systems. Efficiently deployed and configured servers, services, and applications using automation tools, resulting in reduced manual workload and heightened efficiency. Implemented comprehensive disaster recovery and backup solutions to ensure data integrity and availability during system disruptions. Collaborated seamlessly with cross-functional teams to integrate Databricks with cloud-based services, driving seamless data ingestion and storage.

Conducted routine maintenance and updates of software, firmware, and hardware to maintain cutting-edge and secure system functionality. Led the successful migration of on-premise infrastructure to a hybrid cloud environment, achieving increased scalability and cost-effectiveness. Managed and cultivated a collaborative and results-driven work environment, overseeing a team of 15-20 skilled IT professionals both remotely and on-site. Globally traveled to deliver hands-on support, enabling efficient repairs for firewalls, servers, and vital IT infrastructure. Effectively implemented remote management strategies, leading to a substantial 20% enhancement in team efficiency through weekly virtual meetings and task tracking tools. Demonstrated exceptional oversight of global IT support operations, addressing technical challenges in diverse locations and ensuring uninterrupted business operations for valued clients. Managed and maintained the organization's network infrastructure, implementing security assessments and firewall rule changes in line with evolving company needs. Notably contributed to the upgrading of firewall firmware, ensuring state-of-the-art security features and compatibility with emerging technologies. Proficiently configured and maintained network devices, including routers and switches, to guarantee seamless data flow and optimal network operations. Successfully introduced and managed VPN solutions for secure remote access, heightening data privacy and enabling seamless remote work capabilities. Skillfully conducted regular network monitoring and analysis, effectively identifying and resolving connectivity issues to optimize overall network performance. Displayed exemplary leadership during non-critical and critical network outages, reducing downtime by a remarkable 30% through swift and effective problem resolution.

Effectively led a team of computer repair technicians, optimizing schedules and resource allocation to meet client repair service level agreements. Proficiently diagnosed and resolved diverse hardware and software issues across a range of computer systems, including desktops, laptops, servers, and peripherals. Collaborated closely with clients to assess needs, offer technical guidance, and propose hardware/software enhancements for enhanced productivity. Skillfully managed parts, tools, and equipment inventory to ensure seamless repair operations. Developed and upheld comprehensive documentation and standard operating procedures to ensure consistent and high-quality repair services. Conducted training sessions for junior technicians, fostering their technical growth through mentorship. Actively contributed to the design and execution of innovative repair services and protocols, remaining current with advancements in computer hardware and software. Ensured rigorous adherence to company policies, including data protection and client information confidentiality. Meticulously managed a customer database, tracking repair history and identifying opportunities for additional service or product upselling.

Diligently oversee and manage comprehensive IT infrastructure for a small business encompassing servers, workstations, networking systems, and software applications. Spearheaded the successful deployment and customization of the ServiceNow platform for IT service management, significantly reducing incident response time by 30%. Skillfully configured and automated ITIL processes within ServiceNow, ensuring streamlined Incident Management, Problem Management, and Change Management, and thereby enhancing service efficiency. Collaboratively engage with employees to comprehend technology requirements, delivering adept technical support, troubleshooting, and training. Execute routine maintenance tasks, encompassing backups, updates, and patches, to fortify network and system security and stability. Implement and uphold cybersecurity protocols, employing Cisco Meraki firewalls, SentinelOne EDR, and intrusion detection systems to safeguard against cyber threats. Oversee and monitor cloud services, including Microsoft Office 365 and Google Workspace, ensuring optimal performance and uptime. Proactively assess and propose innovative hardware and software solutions to align with evolving business demands while optimizing costs. Contribute to the development and execution of comprehensive disaster recovery and business continuity strategies. Formulate and sustain IT policies and procedures, including access control, security, and data management protocols. Regularly present insightful reports and recommendations to management on infrastructure status and potential enhancements. Collaborate effectively with external vendors to troubleshoot and resolve telecommunications, internet connectivity, and software-related issues. Demonstrated expertise extends to conducting penetration tests on client networks and applications, meticulously identifying vulnerabilities and offering impactful security enhancements through detailed reports.