KYLE HUMET

Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills.

• Scheduled service appointments for customers.

• Advised customers on automotive maintenance and repair services.

• Educated customers on the importance of regular maintenance using manufacturer's guidelines as a reference.

• Developed relationships with customers by providing professional advice on maintenance and repair services.

• Created estimates based on labor time required for each job according to dealership rate schedules.

• Followed up with customers in a timely manner to ensure satisfaction

• Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills.
• Scheduled service appointments for customers.
• Advised customers on automotive maintenance and repair services.
• Educated customers on the importance of regular maintenance using manufacturer’s guidelines as a reference.
• Developed relationships with customers by providing professional advice on maintenance and repair services.
• Created estimates based on labor time required for each job according to dealership rate schedules.
• Followed up with customers in a timely manner to ensure satisfaction throughout the service process.

• February 2017, began as a lube tech performing oil changes, tire rotations, filter replacements and other basic maintenance services on a variety of vehicles.
• Maintained cleanliness of work area ensuring safety standards are met at all times.
• Trained new employees on proper use of tools and techniques needed for tire and lube technician positions.
• Inspected brakes, steering systems, wheel bearings, and other critical components for wear or damage.

• April 2019, began as the Internal Service Advisor and Internal Service Prep and Accessory Technician
• Worked with new and used car sales managers and team members to properly recondition pre-owned vehicles for resale
• Work with technicians and parts team to obtain proper estimates and availability to perform reconditioning
• Handle all new vehicle pre delivery inspections from start to finish, including work order open and close

• June 2023, began as Mainline Service Advisor
• Provided excellent customer service to all guests, demonstrating strong communication and problem-solving skills. • Scheduled service appointments for customers. • Advised customers on automotive maintenance and repair services. • Provided customers correct estimates of maintenance and repair costs. • Educated customers on the importance of regular maintenance using manufacturer's guidelines as a reference. • Developed relationships with customers by providing professional advice on maintenance and repair services.