Professional engineer with experience in software implementation, systems integration, and project management. Strong focus on team collaboration, delivering results, and adapting to changing needs. Expertise in troubleshooting, process optimization, and client relationship management. Dependable and results-driven with keen ability to align technical solutions with business objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Implementation Engineer
Noble Systems Corporation/Alvaria
Atlanta, GA
07.2017 - Current
Developed customized solutions tailored to each client''s unique needs, boosting user experience while driving results-oriented outcomes.
Facilitated smooth transitions between legacy systems and newly-implemented technologies.
Conducted thorough testing and validation of implemented solutions, ensuring optimal performance and minimizing potential issues.
Managed multiple complex projects simultaneously, proving adept at prioritizing tasks to maximize time efficiency without sacrificing quality or attention to detail.
Provided expert guidance during all phases of system implementation, contributing to project success and client satisfaction.
Delivered comprehensive training programs for end-users, facilitating smooth adoption of new technology systems.
Team Lead/Network Engineer/Cloud Support
Savant CTS
Woodstock, GA
12.2014 - 07.2017
Trained new team members by relaying information on company procedures and safety requirements.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Provided complete end-to-end engineering and installation of route-based IP network solutions.
Troubleshot complex multi-vendor network service provider issues.
Managed disaster recovery plans and procedures, enabling rapid system restoration during unexpected outages or failures.
Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
Network Device Configuration/Quality Assurance
MDSI
Atlanta, GA
10.2014 - 12.2014
Configured Cisco, Juniper and Palo Alto Network Devices for client needs in a staging lab and tested them for deployment.
Troubleshot incorrect configurations and scripts to ensure the client needs were met.
Worked in fast paced environments to ensure deadlines were met and client satisfaction was guaranteed.