Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Hyndman

Port St Lucie

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

24
24
years of professional experience

Work History

Retail Sales Territory Manager

EquipmentShare
12.2021 - Current
  • Expanded territory coverage by strategically identifying and targeting high-potential accounts.
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Implemented successful sales strategies to drive revenue growth within my assigned territory.
  • Identified opportunities for upselling and cross-selling, resulting in increased average deal size.
  • Demonstrated exceptional presentation skills during client meetings, showcasing product benefits and value propositions effectively.
  • Coordinated trade show participation efforts that led to valuable networking opportunities and increased brand visibility within the industry.
  • Championed new product adoption by effectively communicating its unique selling points and benefits to clients, resulting in accelerated sales growth.
  • Worked with vendors and suppliers to support timely delivery of products and services.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Attended trade shows and industry events to promote company products and services.

Territory Rental Manager

Trekker Tractor
10.2017 - 12.2021
  • Managed and opened new customer rental accounts in my assigned rental geographical territory.
  • Managed inventory control, ensuring optimal availability of rental equipment for customer needs.
  • Resolved customer issues promptly and professionally, leading to higher satisfaction ratings.
  • Created and handled large client accounts with volume-driven pricing, developing long-term partnered relationships.
  • Developed successful marketing strategies to promote equipment rentals and increase revenue.
  • Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
  • Placed sales calls and handled sales for incoming customer calls.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions working closely with our account team.

Rental Coordinator

Trekker Tractor
02.2017 - 10.2017
  • Reduced downtimes by promptly addressing maintenance issues and coordinating repairs for rental equipment.
  • Developed and maintained a comprehensive database of client information to facilitate efficient communication and recordkeeping.
  • Provided exceptional customer service by proactively addressing concerns and offering solutions to meet client needs.
  • Conducted regular inventory audits to ensure accurate record-keeping and prevent potential shortages or overstock situations.
  • Implemented new software systems to streamline administrative tasks, improving overall efficiency in the rental process.
  • Enhanced customer satisfaction through timely communication and attention to detail in coordinating rentals.
  • Coordinated logistics for delivery and pick-up of rental equipment, ensuring smooth operations and customer satisfaction.
  • Managed inventory control, maintaining accurate records of equipment availability for effective rental coordination.
  • Assisted customers in selecting appropriate equipment for their needs, providing knowledgeable guidance on available options.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Collected rent and security deposits to provide timely payments for new equipment rentals.
  • Resolved customer disputes to maintain positive relationships and increase customer base.

Shipping Supervisor

Serta Simmons Bedding
04.2015 - 06.2016
  • Processing daily delivery loading schedules and load sheets for employees to pull newly produced finished goods from production and load trailers for next-day delivery
  • Set up employee work schedules based and daily production demands and throughput
  • Audit special product pallets to ensure they are packed and labelled according to customer specification requirements
  • Communicate with the Yard movement team to stage loaded trailers in designated areas and empty trailers when needed at loading doors
  • Interview, hire, and train new shipping department employees
  • Process customer returns paperwork, refusals, and damages when drivers return from daily deliveries
  • Alert Quality Assurance to conduct on-the-spot disposition of returns, refusals, or damages
  • Participate in quarterly plant physical inventory audits
  • Work with the plant’s KPO (Kaizen Promotion Officer) to conduct on-site Kaizen as needed
  • Conduct and participate in morning team warm-up in accordance with company ergonomic regulations.

Export 2nd Shift Supervisor

Cheney Brothers Inc.
06.2014 - 04.2015
  • Organize and plan daily container loading per customer’s booking and sailing deadlines
  • Issue pick tickets to selectors from the respective departments i.e.: Freezer, Cooler, and Dry areas
  • Check off all picked and staged merchandise before loading on the container and ensure that everything is accounted for and then packed according to the load plan sheet
  • Ready and prep all items for USDA, and USDC export inspection and assist in labelling and stamping once visual inspection is completed
  • Make sure all refrigerated containers are set to the required temperature setting plus running properly and that the fuel takes are full
  • Organize, and complete container paperwork and pick up notification to the drayage company
  • Make sure all add-ons, and any additional special customer requests are completed and loaded
  • Provide team members with supplies, required equipment, and safety training to ensure safe daily work guidelines are adhered too
  • New employee training and work area orientation.

Warehouse and Logistics Operations Manager

GA Telesis, LLC
08.2006 - 04.2014
  • Confer with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing
  • Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments
  • Schedule or monitor air or surface pickup, delivery, or distribution of products or materials
  • Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements
  • Respond to customers' or shippers' questions and complaints regarding storage and distribution services
  • Develop or implement plans for facility modification or expansion, such as equipment purchase or changes in space allocation or structural design
  • Arrange for necessary shipping documentation and contact customs officials to effect release of shipments
  • Evaluate freight or inventory costs associated with transit times to ensure that costs are appropriate
  • Advise sales and billing departments of transportation charges for customers' accounts
  • Motivate, train, lead and encourage teamwork among warehouse staff to ensure set productivity targets and sales and company goals are met
  • Communicate with other departments and customers while delivering and fulfilling shipping and logistics requirements in a timely fashion
  • Oversee all end to end warehouse operations such as inspecting, quality, inventory control, shipping, receiving and invoicing
  • Keep stock control systems up to date and plan future warehouse capacity requirements
  • Coordinate, manage and negotiate movement of aviation parts worldwide
  • Develop and produce regular, KPI’s and ad hoc reports and statistical information on a daily, weekly and monthly basis
  • Meet weekly with sales team to review sales forecast and project planning both on and offsite
  • Assist sales team with all aspects of logistical requirements to achieve on time delivery of material to customers and MRO’s.

Warehouse Transport Supervisor

Coca Cola Enterprises
01.2006 - 08.2006
  • Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements
  • Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives
  • Supervise workers assigning tariff classifications and preparing billing
  • Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members
  • Implement schedule and policy changes
  • Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements
  • Staffed, trained, evaluated and developed team members while meeting the demands of the facility Supervised the daily activities of the warehouse, oversaw loading functions as applicable Assisted, managed and maintained appropriate inventory levels and product loss control Prepared and reviewed inter branch transfers documents as per company standards and ensured timely delivery of transfer products.

Warehouse Superintendent/Operations Manager

US Cold Storage Inc.
01.2001 - 11.2005
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
  • Manage staff, preparing work schedules and assigning specific duties
  • Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
  • Recommend locations for new facilities or oversee the remodeling or renovating of current facilities
  • Warehouse Superintendent/Operations Manager: Directed storage and distribution activities of the company ensuring all stored products are shipped, distributed, and received in an efficient manner
  • Secured warehouse content against loss by performing inventory audits, confirming shipments and receipts on hand
  • Prepared and reviewed incoming and outgoing distribution documents as per company standards, customer requirements, state, government and regulatory agencies
  • Management: Maintained monthly budgets, processed invoices, while controlling overhead costs
  • Scheduled and trained workers, monitored day to day activities, and ensured work completion
  • Communication: Chaired weekly staff meetings with Regional and Operations Manager, Supervisors and Warehouse associates
  • Met customers' needs ensuring timely delivery of products and services
  • Communicated with customers and staff on issues pertaining to products and delivery schedules.

Warehouse Supervisor

Merchants Terminal Corporation
12.2001 - 08.2003
  • Interview, select, and train warehouse and supervisory personnel
  • Schedule or monitor air or surface pickup, delivery, or distribution of products or materials
  • Arrange for necessary shipping documentation and contact customs officials to effect release of shipments
  • Participate in setting transportation and service rates
  • Arrange for storage facilities when required
  • Instructed, trained and coordinated activities of workers engaged in receiving, transporting, stacking, order filling, shipping, and maintaining stock records in warehouse
  • Supervised labeling and pulling of orders and products for direct store delivery while meeting all customer's required deadlines and ensuring proper inventory replenishment
  • Performed daily customer order log verification and scheduled outbound trailer loads with leased carriers accordingly
  • Conducted monthly physical inventory and full reconciliation of returned damaged material.

Education

Commercial and Graphic Arts Major -

Miami Lakes Technical School
Florida, United States
07.1997

High School Diploma -

Dunoon Technical High School
Kingston, Jamaica
06.1993

Skills

  • HAZMAT Air-Initial Certificated 9/20/12
  • Microsoft Office Products (Word, Excel, PowerPoint, Access)
  • US Commercial Service- ITAR Certificate of Completion 4/22/10
  • Stand-Up & Sit-Down Forklift Certified (both Electric and LTP) 2/6/10
  • ASHI Basic First Aid & CPR Trained 2/6/10
  • ASA Regulatory Workshop (7hours) 11/10/09
  • Transportation of Dangerous Goods Certified 8/19/09
  • FAA-DER/FAA-DAR Documentation & Acceptable Trace Training 5/12/08
  • Supplier/Vendor Performance Tracking Familiarization Training 5/12/08
  • FAA Suspected Unapproved Parts-Industry Training 11/05/07
  • State of Florida Notary 12/26/06-07/20/2020
  • Team Collaboration and Leadership
  • Multitasking and Organization
  • Time Management
  • Vendor Management
  • Staff Training

Timeline

Retail Sales Territory Manager

EquipmentShare
12.2021 - Current

Territory Rental Manager

Trekker Tractor
10.2017 - 12.2021

Rental Coordinator

Trekker Tractor
02.2017 - 10.2017

Shipping Supervisor

Serta Simmons Bedding
04.2015 - 06.2016

Export 2nd Shift Supervisor

Cheney Brothers Inc.
06.2014 - 04.2015

Warehouse and Logistics Operations Manager

GA Telesis, LLC
08.2006 - 04.2014

Warehouse Transport Supervisor

Coca Cola Enterprises
01.2006 - 08.2006

Warehouse Supervisor

Merchants Terminal Corporation
12.2001 - 08.2003

Warehouse Superintendent/Operations Manager

US Cold Storage Inc.
01.2001 - 11.2005

Commercial and Graphic Arts Major -

Miami Lakes Technical School

High School Diploma -

Dunoon Technical High School

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Kyle Hyndman