Kyle Ingham
Ridgefield,WA
Summary
Executive Leader with over 17 years of experience in banking operations, production management, and organizational development. Proven ability to plan and execute effective operations strategies and manage M&A conversions, resulting in improved efficiency and profitability. Strong collaborator with senior stakeholders, translating business needs into actionable solutions. Expertise in strategic planning, team building, and enhancing organizational performance through innovative leadership.
Overview
8
8
years of professional experience
Work History
Principal Director Banking Operations, Service & Support
LeafLink Banking
Remote, WA
04.2024 - Current
- Established fully operational Cannabis Bank to enhance customer service and money movement processes.
- Managed daily operations, including cash processing, reconciliation, and fraud prevention.
- Developed and implemented customer-facing mobile application and website to improve user experience.
- Formulated growth strategy through partner bank expansion and M&A diligence.
- Optimized compliance processes to meet industry regulations for organization and customers.
- Executed three-year strategic roadmap for scaling Bank post-legalization.
- Expanded customer base by 15% through integration with LeafLink Marketplace.
Head of Digital Banking Operations
Forbright Bank
07.2023 - 04.2024
- Established Payment Operations, Fraud Operations, and Customer Service center for national go-live.
- Designed and implemented processes for operational setup of bank and its products.
- Led design and development of HYSA Product for new digital bank launch.
- Developed operational metrics guidelines and reporting to track performance.
Senior Vice President, Director of Deposit Operations
Seacoast Bank
Stuart, USA
06.2022 - 07.2023
- Managed daily operations across three Florida centers for multi-million-dollar division.
- Onboarded three M&A banks in six months, integrating 5.3 billion in assets.
- Cultivated positive relationships with employees, executives, and stakeholders.
- Created scalable structure focused on improving service level agreements.
- Monitored metrics to assess asset stability and profitability strategies.
- Negotiated contracts with top vendors for diverse projects.
- Reduced costs through efficient contract bidding and procurement processes.
- Represented company interests to federal agencies and regulatory entities.
Vice President, Federal Banking Operations
U.S. Bank
Portland, USA
10.2017 - 06.2022
- Built fully functional Government Lockbox Processing center from ground-up, in an 18-month window; was managing 30M annual operating budget
- Cultivates and maintains positive working relationships with employees, executives, and other stakeholders
- Generated and implemented business strategies to increase revenue while executing operational base development
- Crafted and monitored internal control systems
- Represents company interests before all relevant parties, including federal agencies, city representatives and regulatory entities
- Created business process flows to identify opportunities for improvement
- Monitors metrics to verify asset stability and effectiveness in strategies designed to increase profit margin
- Reduced costs and optimized revenue by executing efficient contract bidding and procurement processes
- Managing daily operations of multi-million-dollar divisional operation.
- Transformed departmental operations through aggressive process overhaul and attention to quality
- Manages all budget and payroll operations for 180-member organization
- Negotiated contracts with leading clientele, encompassing industry-leading organizations and multitude of projects
Skills
- M&A analysis and due diligence
- Operational efficiency
- Client strategy development
- Multi-site management
- Cash flow analysis
- Process enhancement strategies
- TPRM expertise
- Cost reduction initiatives
- Finance portfolio management
- Optimization of operations
- Performance monitoring
- Vendor project oversight
- Experience with IBS, Jack Henry, Alloy, Sentinel Patrol, Orion, OFAC and other banking systems
Additional Experience
- AVP, Regional Service Operations Manager(Call Center Leader) - US Bank
- Day 2/Check Fraud Manager - US Bank
- Wire Transfer Operations Manager - US Bank
- Loan Operations Supervisor - Columbia River Bank
- Collections Team Lead - Wells Fargo
Accomplishments
- Nominated for 2022 Pacific Coast Banking School – Admission through 2024 – Graduation in 2024
- Named 2020 Legends of Possible Award Winner – US Bank (Top 40 Operations Leaders)
- Named 2019 Legends of Possible Award Winner – US Bank (Top 40 Operations Leaders)
Timeline
Principal Director Banking Operations, Service & Support
LeafLink Banking
04.2024 - Current
Head of Digital Banking Operations
Forbright Bank
07.2023 - 04.2024
Senior Vice President, Director of Deposit Operations
Seacoast Bank
06.2022 - 07.2023
Vice President, Federal Banking Operations
U.S. Bank
10.2017 - 06.2022