KYLE JACOBS

• Sell and offer upgraded tickets for four key attractions, enhancing guest experiences and maximizing revenue
• Capture high-quality photographs for guests, offering additional sales opportunities for photo products
• Escort guests to and from the elevator, providing a smooth and enjoyable experience throughout their visit
• Perform detailed walk-throughs of the museum, maze, and golf course, maintaining high standards of cleanliness and securing all figures and exhibits are in optimal condition, according to the Curator's expectations

Manager (October 2024-Present)

• Lead the Guest Services department, handling training, payroll, scheduling, budgeting, and guest concerns
• Work closely with group sales, marketing, corporate teams, and the local community to ensure everything runs smoothly
• Prepare and share reports with leadership, both at the building and corporate levels
• Track sales and call trends to help plan for shows and food service

Assistant Manager (March 2021 – July 2024)

• Helped manage day-to-day department activities and influenced sales by reviewing and reporting trends
• Managed payroll, trained staff, handled guest and employee issues, and enforced discipline
• Worked with group sales, voucher companies, and handled group contracts
• Prepared daily, weekly, and quarterly reports for leadership
• Left the company in July2024 to pursue other options but was invited back to lead during the busy holiday season

Guest Services Lead (July 2020 – March 2021)

• Worked closely with department leaders to manage daily operations, including answering calls, handling bookings, processing payments, and resolving guest issues
• Promoted to salaried management in March2021 after proving leadership abilities
• Was temporarily laid off due to the pandemic, but was rehired and promoted upon returning

Box Office Agent, Phone Room Agent, Group Sales (June 2017 – July 2018 / June 2019 – June 2020)

• Managed customer service duties like answering phones, booking reservations, processing payments, and managing group bookings
• Left the company in2018 to relocate to Virginia Beach, VA, and returned in2019 when the opportunity arose

• Worked as a cartoon character and handler during the summer seasons, creating fun and memorable photo opportunities for guests
• Provided attention and care, guaranteeing the safety of performers and guests while maintaining a magical atmosphere
• During the Christmas season, led Bumble the Abominable Snow Monster in the holiday parade, promoting a safe and enjoyable experience for both the performer and the audience
• Managed photo lines to ensure they ran smoothly and efficiently while keeping actors safe, hydrated, and ready for their next performance
• Seasonal Positions

• Assisted the Customer Shop Manager with daily operations, including repairs, laundry, alterations, and quick changes for performers
• Managed the dressing and preparation of actors for performances, ensuring timely and seamless wardrobe transitions

• Managed classrooms and distributed assignments in the absence of the regular teacher, maintaining order and supporting students' learning

• Provided office support by handling filing, data entry, and organizing office files
• Created and sent newsletters and assisted with spreadsheet management