Kyle Johnson
Roseburg,OR
Summary
Positive and reliable individual with knack for efficiently handling tasks and strong work ethic. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Flexible with excellent organizational and problem-solving skills. Over a year of experience of shipping a receiving warehouse work.
Overview
13
13
years of professional experience
Work History
Landscaper
Self-Employed
03.2023 - Current
- Provide exceptional customer service during consultations to assess property needs accurately and recommend suitable landscaping solutions.
- Maintain grounds by mowing, trimming, weeding, aerating, fertilizing, leaf removal and general clean-up.
- Install weed-shields and edging, wheelbarrow and spread bark and rock, trim and remove bushes and trees, program and repair basic sprinklers, clean gutters, and general help with moving, cleaning, and organizing.
Caregiver
Advantage Home Care
09.2023 - 11.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Job Coach
Sunrise Enterprises
12.2021 - 03.2023
- Full-time job coach, supporting individuals with disabilities to carry out job duties based on their employers' needs while helping them navigate the workplace's social, cultural, and behavioral aspects
- Working one-on-one with each client, the goal was for them to be able to work independently without a job coach eventually
- I worked on a team with my clients, coworkers, and my client's employers, and with the various supports of my clients while detailing and reporting the daily progress, hurdles, and goals of each client
Customer Service/Technical Support
Sykes Enterprises
02.2018 - 12.2021
- Full-time work-from-home position in customer service/technical support for AARP
- My Responsibilities included understanding and helping senior citizens or those supporting seniors on various topics
- I answered phone calls and online chats and responded to emails with patience and professionalism while working towards identifying issues, sympathetically resolving problems, answering questions, and providing information and resources on numerous challenges and topics relating to senior citizens
Customer Service/Technical Support
FCR - Roseburg Contact Center
11.2016 - 12.2017
- Full-time customer service/technical support for Nintendo and Rachio
- Responsibilities included answering phone calls and responding to emails related to technical issues and other complaints and concerns
Tier 2 Mac+ Customer Service/Technical Support
Kelly Services
03.2012 - 10.2016
- Full-time work-from-home position in customer service/technical support for Apple
- As a Tier 2 Macintosh computer and mobile device specialist, I was at the highest general support level
- I was the team leader in each virtual team I was a part of
- I helped to plan and initiate strategies to improve team performance and was a 'floor walker' for many hours of the day, where I helped fellow employees resolve complicated and sensitive issues that their customers had
- I helped organize, plan and lead training groups while creating and maintaining accurate and beneficial modules and lectures
- I also helped with various tasks, such as creating schedules and managing and observing other floor walkers, trainers, and technical support agents
Education
High School - Forensics
Roseburg High School
Roseburg, Oregon06.2003
Skills
- Team collaboration
- Jobsite safety
- Heavy lifting
- Strong work ethic
- Flexible and adaptable
- Self-motivated and disciplined
- Cleaning and organizing
- Responsible, reliable and punctual
Timeline
Caregiver
Advantage Home Care
09.2023 - 11.2023
Landscaper
Self-Employed
03.2023 - Current
Job Coach
Sunrise Enterprises
12.2021 - 03.2023
Customer Service/Technical Support
Sykes Enterprises
02.2018 - 12.2021
Customer Service/Technical Support
FCR - Roseburg Contact Center
11.2016 - 12.2017
Tier 2 Mac+ Customer Service/Technical Support
Kelly Services
03.2012 - 10.2016
High School - Forensics
Roseburg High School
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