Summary
Overview
Work History
Education
Skills
References
Languages
Additional Information
Timeline
Generic

KYLE JOHNSON

Boise,ID

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated employee ready to apply themself in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

8
8
years of professional experience

Work History

Customer Service Cashier

McDonald's
Boise, ID
11.2024 - Current
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Processed credit card transactions accurately and efficiently.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Operated cash registers to process payments for goods and services.
  • Informed customers of in-store promotions or pricing specials.
  • Addressed customer questions and concerns regarding products and services.

Closing Cashier

Stinker Stores
Boise, ID
04.2024 - Current
  • Sorted merchandise into designated areas for restocking or price changes.
  • Restocked shelves when necessary throughout the day.
  • Processed credit card transactions accurately according to established procedures.
  • Counted and balanced cash drawer daily.
  • Resolved customer complaints in a professional manner according to company policy.
  • Assisted customers with locating items in store or online.
  • Balanced end-of-day cash receipts with sales totals from register tapes.
  • Greeted customers upon arrival and thanked them for their patronage when leaving.
  • Organized checkout area by stocking shelves, cleaning counter surfaces, removing trash.
  • Provided excellent customer service to ensure a pleasant shopping experience.
  • Processed customer refunds, voids, and exchanges.
  • Followed proper security measures to protect company assets during closing procedures.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Collected payments and provided accurate change.
  • Maintained work area and kept cash drawer organized.

Assistant Manager

M&W Markets
Emmett, ID
05.2017 - 03.2022
  • Responsible for inspiring the team to perform as one and for organizing everything from sales strategies to team performance to building rock‐solid relationships with customers
  • Safeguarding the company's corporate image and credibility
  • Creating schedules to ensure adequate and efficient staffing at all times
  • Resolving any site complaints, problems or difficulties within the agreed time frame
  • Proactively managing staff absence, sickness and holidays
  • Recruiting, interviewing, hire, and training staff as required
  • Proactively build and maintain customer relationships
  • Core Competencies
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.

Bartender

Cinema West Inc.
Meridian, ID
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Poured wine, beer and cocktails for patrons.
  • Collected and organized daily till totals and tips.

FQA Tester

Lionbridge Games
Boise, ID
  • Find and document bugs
  • Complete priority QARs
  • Complere crosschecks and regressions

Kitchen Manager

Cinema West Inc.
Meridian, ID
  • Developed and implemented kitchen policies, procedures and quality standards.
  • Trained new kitchen staff on proper food handling techniques and safety regulations.
  • Help create menu
  • Maintain stock of crutial items

Education

High School Diploma -

Sibley East High School

Skills

  • Employee Development
  • Employee Coaching and Motivation
  • Problem Resolution
  • Continuous Learning
  • Bug Tracking and Resolution
  • Teamwork and Positive Attitude
  • Customer Service
  • Strong Problem Solver
  • Team Leadership
  • Verbal and Written Communication
  • Collaborative Team Player
  • Organized and Detail-Oriented
  • Time Management and Prioritization
  • Critical Thinking
  • Microsoft Office
  • Reliable & Trustworthy
  • Relationship Building
  • Friendly, Positive Attitude

References

Reference Available on Request

Languages

  • Fluency in written and spoken
  • English.
  • Additional Information

    • Commercial awareness & business acumen. Dealing with customers and clients in a courteous, professional and diplomatic manner. Capable of influencing the opinions of customers. Establishing and maintaining positive customer relationships. Able to handle complaints, aggressive customers and difficult situations. Understanding of processing orders, forms, applications and requests for information. Keeping up to date with all the company's products, services and procedures. Maintaining up to date paper and computer based files and administrative systems. Promoting the company’s products and services to customers. Knowledge and experience of procurement processes, procedures, and policy setting. Identifying, developing and implementing best practice that increases performance. Cultivating the companies’ reputation in the market & with customers & suppliers. Involved in planning & organizing the organization’s activities to achieve targets. Strong organizational, administrative and analytical skills. Able to develop, coordinate, delegate and plan work activities. Ability to maintain confidentiality. Ability to produce consistently accurate work even whilst under pressure. Ability to multi task and manage conflicting demands. Fully aware of the importance of data security and relevant legislation. Understand all legal, regulatory, information security and compliance requirements. Ability to manage operations within budgetary constraints.

    Timeline

    Customer Service Cashier

    McDonald's
    11.2024 - Current

    Closing Cashier

    Stinker Stores
    04.2024 - Current

    Assistant Manager

    M&W Markets
    05.2017 - 03.2022

    Bartender

    Cinema West Inc.

    FQA Tester

    Lionbridge Games

    Kitchen Manager

    Cinema West Inc.

    High School Diploma -

    Sibley East High School
    KYLE JOHNSON