Kyle Johnson
Syracuse
Summary
Dynamic hospitality professional with extensive experience in event planning, guest services, and team building. Expertise in creative problem solving and cross-department collaboration, enhancing guest experiences and driving successful events and promotions at multiple properties. Thrives in fast-paced environments while demonstrating adaptability and organization.
Overview
8
8
years of professional experience
Work History
Regional Events Coordinator
Turning Stone Enterprises
Verona
07.2025 - Current
- Collaborated with Turning Stone Entertainment & Events and Casino Marketing teams on regional property activations
- Developed creative concepts and conducted research to design unique events enhancing guest experiences
- Coordinated scheduling, pre-show communications, and adjustments for on-call Usher and Event Assistant teams
- Provide support to the Operations and Event Managers in the development of new, and enforcement of current department operating procedures
- Fiscal management of Event Budgets, Gaming Procedures, and maintaining guest confidentiality
Casino Host
Point Place Casino, Turning Stone Enterprises
Bridgeport
12.2020 - 07.2025
- Developed and maintained relationships with new and top players through tailored incentives, enhancing customer satisfaction and loyalty.
- Organized and implemented events and promotions within the casino and at outside venues, attracting new business and improving customer experiences.
- Transitioned seamlessly between various roles within the casino, including acting as supervisor for player services and the sports book floor, demonstrating adaptability.
Screening Supervisor
Point Place Casino, Turning Stone Enterprises
06.2020 - 12.2020
- Maintained the safety and wellbeing of casino guests by ensuring screeners adhered to current CDC guidelines during the COVID pandemic.
- Trained new staff on the current policies and procedures of the department.
- Utilized organizational skills to create and adapt daily schedules, including last minute unexpected changes.
- Reconciled differences with casino patrons when difficulty was met with compliance of said guidelines.
Sportsbook Host
Point Place Casino, Turning Stone Enterprises
09.2019 - 06.2020
- Greeted guests, promoting and selling Sports Book premium entities and packages to enhance customer experience.
- Provide continuous VIP guest service coordination throughout events.
- Collaborated on marketing strategies to drive sales of VIP packages, contributing to revenue growth.
- Continuously monitor and communicate with departments during events to ensure the highest standards of quality and service.
- Maintained detailed records of sales efforts and proactively contacted VIP customers regarding upcoming promotions.
Game Day Operations Intern
Cazenovia College
01.2019 - 05.2019
- Managed collegiate game day operations, intramurals, and sports information to ensure seamless event execution.
- Coordinated operations of athletic facilities and fields to support successful athletic events.
- Supervised and scheduled student workers for home contests, enhancing event organization and efficiency.
- Provided administrative support for managing home contests.
- Helped organize and run technology used for home contests.
Baseball Operations
Cooperstown Dreams Park
06.2018 - 08.2018
- Managed daily and weekly tournament operations to ensure smooth execution.
- Coordinated daily and weekly game play schedules for efficient operations.
- Coordinated weekly distribution of uniforms to players, ensuring readiness for games.
- Coordinated transportation and supply needs for officiating crews during events.
- Conducted weekly skills competitions.
- Game statistics and highlight organization.
- Provided play-by-play recording for championship games to document key moments.
Education
Bachelor of Professional Studies - Management Specializing in Sport
Cazenovia College
Cazenovia, NY01-2019
Associate of Science - Business Administration
Onondaga Community College
Syracuse, NY01-2017
Skills
- Event planning
- Budget Planning
- Project management
- Cross-department collaboration
- Microsoft Applications
- Creative Problem Solving
- Multitasking skills
- Adaptable to Rapid Changes
Projects And Extracurricular
- Point Place Casino Expansion Project, 08/24, Maintain and update expansion project schedule for tasks that need to be completed by all departments to ensure it coordinates with the construction schedule.
- E-Sports Tournament - Senior Cap Stone Project, 05/19, Tournament was non-profit for the project 'Go Kart' through the organization Gamers Outreach. Supervised the events and operations department. Created and updated event schedule and safety procedures. Collaborated with team to create and implement marketing strategies to target sponsors and participants. Tournament doubled participation and attendance while also tripling total revenue for charity compared to previous year’s tournament.
Timeline
Regional Events Coordinator
Turning Stone Enterprises
07.2025 - Current
Casino Host
Point Place Casino, Turning Stone Enterprises
12.2020 - 07.2025
Screening Supervisor
Point Place Casino, Turning Stone Enterprises
06.2020 - 12.2020
Sportsbook Host
Point Place Casino, Turning Stone Enterprises
09.2019 - 06.2020
Game Day Operations Intern
Cazenovia College
01.2019 - 05.2019
Baseball Operations
Cooperstown Dreams Park
06.2018 - 08.2018
Bachelor of Professional Studies - Management Specializing in Sport
Cazenovia College
Associate of Science - Business Administration
Onondaga Community College