Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kyle J Presley

Kalamazoo,MI

Summary

Experienced and dedicated professional with 20 years in customer service and sales. Seeking a customer service sales position to contribute long-term. Skilled in completing tasks with pride and integrity. Proficient in facilitating sales processes, optimizing customer interactions, enhancing sales team productivity, and delivering exceptional client support. Committed to fostering collaboration and achieving team goals through adaptability and effective communication.

Overview

18
18
years of professional experience

Work History

Inside Sales Support Specialist

Weed Man Lawn Care
01.2024 - Current
  • Implemented CRM tools effectively to manage accounts efficiently while maintaining optimal organization.
  • Proactively identified opportunities for cross-selling or bundling products based on client needs.
  • Supported the development of sales strategies, contributing to team growth and success.
  • Collaborated with marketing to provide insights for targeted promotions, generating increased sales leads.

Call Center supervisor

Climax Solar
02.2022 - 10.2023
  • Make outbound calls and take inbound calls for Solar Evaluation
  • Maintain my callers energy and monitor there call numbers
  • Issue leads from multiple Lead generation databases for the callers to call
  • Fill the next day’s schedule with the needed appointments
  • Issue appointments to sale’s reps through an excel spreadsheet taking into account their drive times.
  • Communicating with all sales reps though a group monitored chat for any problems,help,or questions with the appointment

Assistant Restaurant General Manager

Trak Houz Bar and Grill
11.2019 - 01.2021
  • Relentlessly serve great food,build relationships in the community,simultaneously monitoring liquor,food, non-perishable usage through weekly inventory.
  • Build Menus for food,liquor,and beer
  • Create Pars to obtain knowledge of what is selling and making money and what is not
  • Hire,train and manage employees to serve alcoholic beverages and high quality food in order to build clientele
  • Marketing for the restaurant locally,and on social media,promoting large events on site and general brand building.

Assistant General Manager

Taco Bell Border Foods
06.2018 - 11.2019
  • Passionately serve each other,our guests,our fellow employees,our partners and the community where we do business.
  • Efficiently handle any complaints and or guests concerns expeditiously with a helping attitude.
  • Deliver more than expected and serve the best quality food,and provide the best working environment for fellow employees.
  • Consistently keep inventory cost low and sales high,keeping employees trained and updated on all food safety handling procedures

Bartender, Bar Manager

Revel & Roll West
08.2017 - 06.2018
  • Consistently providing friendly guest service and heartfelt hospitality.
  • Promptly handles guest concerns or complaints by approaching the situation with a positive attitude.
  • Constantly grows loyal clientele through friendly interactions and relationship building.
  • Only accepts the highest quality met in food, drink, and guest experience.
  • Strictly abides by all policies and procedures expected.
  • Demonstrates exceptional customer service and communication skills.
  • Oversaw the management of a full staff while constantly looking for ways to improve and innovate.
  • Managed the handling and balancing of monetary transactions.
  • Actively communicated with employees and upper management.

Manager/Bartender/Server

Martell’s
03.2014 - 11.2016
  • Provided top notch service in a fine dining environment.
  • Expanded knowledge of managing a kitchen, special events, and guest relations.
  • Mentored staff in order to develop their skills for success in the future.
  • Always lead by example with positive energy and reliability.

Key Manager/Bartender/Server

Brann’s Steakhouse
07.2007 - 04.2011
  • Prioritized guest satisfaction while keeping in mind the needs of staff.
  • Seamlessly managed operations through every shift.
  • Quickly adapted to the fast-paced environment.

Bartender/Server

Texas Roadhouse
07.2007 - 04.2011
  • Maintained full knowledge of food and beverage menus to assure the best guest experience.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Assisted in driving sales goals and monthly quotas.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Education

2+ years of college -

University of Detroit Mercy
Detroit, Mi

2+ years of college - undefined

Kalamazoo Valley Community College
Kalamazoo, Mi

Skills

  • Results-driven approach
  • Proficient in CRM software
  • Salesforce expertise
  • Professional email communication
  • Professional texting etiquette
  • Self-motivated
  • Ethical sales practices

Languages

English
Native or Bilingual

Timeline

Inside Sales Support Specialist

Weed Man Lawn Care
01.2024 - Current

Call Center supervisor

Climax Solar
02.2022 - 10.2023

Assistant Restaurant General Manager

Trak Houz Bar and Grill
11.2019 - 01.2021

Assistant General Manager

Taco Bell Border Foods
06.2018 - 11.2019

Bartender, Bar Manager

Revel & Roll West
08.2017 - 06.2018

Manager/Bartender/Server

Martell’s
03.2014 - 11.2016

Key Manager/Bartender/Server

Brann’s Steakhouse
07.2007 - 04.2011

Bartender/Server

Texas Roadhouse
07.2007 - 04.2011

2+ years of college - undefined

Kalamazoo Valley Community College

2+ years of college -

University of Detroit Mercy

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Kyle J Presley