Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyle Kassebaum

Little Elm,TX

Summary

Prior service USMCR with an MOS (2844) in Land Mobile Radio repair, and operation.

8 years as an emergency dispatcher with City of Frisco. Functioned as and obtained certifications for Dispatch Trainer, Telecommunicators Emergency Response Taskforce, and Master Dispatcher.

8 years as a Public Safety Technician for City of Frisco. Obtained necessary training, certifications, and experience for a Senior Public Safety Technician position.

Overview

22
22
years of professional experience

Work History

Senior Public Safety Technician

Frisco Police Department
Frisco, Texas
03.2017 - Current
  • Obtained general certificates for communications technicians, and specific certifications for operation and maintenance of Motorola radio equipment.
  • Completed NIMS courses necessary for certification as a state credentialed communications technician.
  • Completed NIMS courses necessary towards certification as a state credentialed communications unit leader.
  • Collaborated with engineering team to design custom solutions for complex radio systems installations.
  • Participated in North Central Texas Regional Radio Interoperability Committee as co chair.
  • Participated in regional, and multistate radio interoperability exercises.
  • Participating in regional radio operations planning for world cup 2026.
  • Completed detailed documentation for service calls, ensuring clear communication between technicians and clients.
  • Maintained accurate inventory of radio equipment, ordering replacement parts as needed to minimize downtime.
  • Contributed to the successful execution of large-scale events with reliable setup and operation of wireless communication systems.
  • Stayed current on industry trends through regular attendance at trade shows and conferences, applying newfound knowledge to improve daily operations.
  • Served as a valuable resource for colleagues seeking advice on challenging technical problems or unique installation scenarios.
  • Coordinated in design, ordering, instillation, and approval of fire station alerting systems for Frisco fire department.
  • Coordinated in design, ordering, instillation, and approval of door control systems for Police and Fire construction projects.
  • Coordinated maintenance and responded to repair calls for assigned sites.
  • Installed, adjusted and repaired stationary and mobile radio transmitting and receiving equipment and two-way radio communication systems.
  • Set up, configured and used complex testing equipment to align, maintain and repair mobile, portable and site radios.
  • Examined malfunctioning radio equipment to locate defects such as loose connections, broken wires or burned-out components.
  • Created, and modified radio templates for multiple use cases across Fire, Police and public works groups for City of Frisco, and City of Prosper.
  • Trained to be a subject matter expert, administrator, troubleshooter, maintainer, and installer for the following systems: Weather Warn/Wheelen out door warning siren system, CCure door control system, Federal Signal siren system, Phoenix G2 fire station alerting system, Commend door control PLC interface/Intercom system, L3 body worn camera/in car systems, Getac body worn camera/in car systems, Milestone camera system, and the Motorola radio system.
  • Gained working knowledge and experience in dispatch consol setup, and maintenance.
  • Gained working knowledge and experience in vehicle emergency equipment design installation, and maintenance.
  • Managed instillation projects for Milestone camera system at PD, and Courts.
  • Managed instillation project for the first jail control system update.
  • Managed the instillation project for G2 fire station alerting for FD stations 1-8.
  • Handled scoping quoting, and ordering of various equipment needs for police and fire.
  • Managed scoping, and approving maintenance agreements with vendors for complex systems for Frisco Police Department and Frisco Fire Department.
  • Contributed to multiple successful reprogramming events for more than 1100 radios maintained by our shop across City of Frisco and City of Prosper.
  • Collaborated on yearly budget planning for various needs and system maintenance agreements under public safety technology.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.
  • Inspected and maintained equipment to keep items in top working condition.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Collaborated with team members to complete larger repair projects efficiently.
  • Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
  • Developed and documented standard operating procedures for consistent usage of public safety systems.
  • Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
  • Generated reports to track performance and analyze trends.
  • Patched software and installed new versions to eliminate security problems and protect data.

Senior Dispatcher

Frisco Police Department
Frisco, Texas
02.2008 - 03.2017
  • Monitored Police, NCIC, Fire, and Animal Services radio channels for City of Frisco, and City of Prosper to provide assistance to responding personnel.
  • Received entered and dispatch non emergency and emergency calls.
  • Trained, and evaluated new hires on all positions in dispatch in classroom, training console, and live console environments.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
  • Assisted in planning and execution of emergency drills, preparing team for real-life scenarios.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Maintained necessary certifications for master dispatcher.

Corporal USMCR

USMC
Oceanside/Fort Worth, CA
06.2003 - 06.2010
  • Self-motivated, with a strong sense of personal responsibility.
  • Maintaining, ordering, installing, and operating mobile/portable mission critical radio equipment.
  • Supervising day to day, or monthly operations for the radio shop.
  • Maintaining personal fitness, readiness, and discipline associated with the standards of Marine Corps requirements.
    Worked effectively in fast-paced environments.
  • Cultivated adaptability and resilience by undergoing challenging field exercises, overcoming diverse obstacles.
  • Participated in community service initiatives organized by the Marine Corps, fostering positive relations between military personnel and local communities.
  • Mentored junior Marines in areas such as physical fitness, teamwork, and professional development contributing to a cohesive unit.
  • Enhanced physical fitness levels through daily intensive strength and conditioning exercises for optimal performance.
    Gained proficiency in handling various types of weapons systems during marksmanship training sessions for mission readiness.
  • Acquired first aid knowledge and emergency medical skills through comprehensive Combat Lifesaver courses to support fellow Marines in need.
  • Executed directives from command center with necessary timeliness and efficiency.
  • Assisted in the preparation of comprehensive technical documentation, ensuring clear communication of design intent and functionality.

Education

High School Diploma -

Rancho Buena Vista High School
Vista, CA
05.2002

Some College (No Degree) - Computer Programming

Miracosta College
Oceanside, CA

Some College (No Degree) - Emergency Medicine

Palomar College
San Marcos, CA

Skills

  • Collaborates well with team members to complete projects efficiently
  • Self-motivated, with a strong sense of personal responsibility
  • Can clearly communicate design, intent, and functionality of complex systems to end users
  • Experience with training end users, and other technicians on public safety applications and equipment
  • Extensive experience troubleshooting complex and varied technologies across the public safety field
  • 17 years of experience with the technological needs and challenges of public safety operations for City of Frisco
  • In depth knowledge of interoperability communications needs and challenges for City of Frisco and in the north central Texas region

Timeline

Senior Public Safety Technician

Frisco Police Department
03.2017 - Current

Senior Dispatcher

Frisco Police Department
02.2008 - 03.2017

Corporal USMCR

USMC
06.2003 - 06.2010

High School Diploma -

Rancho Buena Vista High School

Some College (No Degree) - Computer Programming

Miracosta College

Some College (No Degree) - Emergency Medicine

Palomar College

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Kyle Kassebaum