Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KYLE KELLY

Lanham,MD

Summary

Well qualified professional with proven success in improving operations & solving problems. High proficient lasting relationships with key decisions makers, customers and team members to further company goals. Ready to leverage training & experience to take on a new professional challenges.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Floor Manager

Silver Diner
06.2018 - Current
  • Supervised, coached, and oversaw staff over 70 members to ensure compliance with company standards, hospitality, brand delivery and food and safety regulations.
  • Carefully interview, select, train, and on-boarded over 150 new employees over multiple locations.
  • Conducted semi-annual employee evaluations to enhance employees' skills, provide feedback for growth and establish long term goals within company.
  • Reviewed monthly financial statements with General Manager and created periodic goals to develop more cost-effective practices.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Visit customers at their tables to build rapport, assess customer satisfaction, learn expectations, and ensure continuous patronage from customers.
  • Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.

Bartender

Silver Diner
02.2015 - 06.2018
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Consistently and accurately yielded a vast array of drinks in a high volume, fast paced environment
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.

Host/Server

Silver Diner
04.2011 - 01.2015
  • Greet and welcomed customers; suggestively sold food and beverage items to increase check averages and meet targeted sales goals.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Mastered point of sale (POS) system to make sure that orders were entered correctly; transmit information to kitchen in clear and concise manner to ensure accuracy.
  • Maintain thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

High School Diploma -

Bladensburg

Skills

  • Management
  • Schedule Coordination
  • Recruitment
  • Problem-Solving
  • Marketing
  • Customer Service
  • Time Management
  • Training and Development
  • Attention to details
  • Expense Tracking

Certification

  • CPM - Certified Professional Manager
  • TIPS Alcohol Safety
  • Food & Service Manager


Timeline

Floor Manager

Silver Diner
06.2018 - Current

Bartender

Silver Diner
02.2015 - 06.2018

Host/Server

Silver Diner
04.2011 - 01.2015

High School Diploma -

Bladensburg

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KYLE KELLY