Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Kemp

North Augusta,SC

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Bartender

Electric Eats
01.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Medical Courier

R& R Legacy
01.2022 - 12.2023
  • Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
  • Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
  • Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
  • Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
  • Supported team members during high-volume periods or absences by covering additional routes when necessary.
  • Assisted in training new couriers on company protocols, safety procedures, and route navigation techniques.

Customer Service Representative

Marriot Hotel
02.2020 - 01.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Supervisor of Operations

Kemp's
03.2016 - 01.2020
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.

Education

GED -

Augusta Technical College
Augusta, GA

Skills

  • Strong multitasking
  • Customer Service
  • Highly reliable
  • Engaging personality
  • Customer service expertise
  • Payment Processing
  • Memory retention
  • Menu Memorization
  • Sales expertise
  • Fast Learner
  • Honest and Dependable
  • Hospitality and Guest Service
  • Team player attitude

Timeline

Bartender

Electric Eats
01.2024 - Current

Medical Courier

R& R Legacy
01.2022 - 12.2023

Customer Service Representative

Marriot Hotel
02.2020 - 01.2022

Supervisor of Operations

Kemp's
03.2016 - 01.2020

GED -

Augusta Technical College

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Kyle Kemp