Kyle Kenchington
Clawson,MI
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Moosejaw Mountaineering. Skilled in account management and project management, I excel in developing business strategies and improving service delivery. My adeptness in computer proficiency, ability to work as a key member of a team, and commitment to quality control have significantly contributed to achieving business goals.
Overview
14
14
years of professional experience
Work History
Customer Service Advocate/VIP Sales
Moosejaw Mountaineering
Madison Heights, MI
09.2018 - 02.2024
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Consulted with customers regarding needs and addressed concerns.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Tracked performance metrics and identified areas needing improvement in order to meet established targets.
- Maximized customer satisfaction by handling customer email and telephone interactions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Determined accurate prices for customer services, consistently searching for deals and best prices. Formulated competitive price point quotes for large-scale potential orders.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Oversaw warranty counseling process to manage expense controls.
- Performed follow-up procedures after customer service interaction was completed.
- Updated system with order specifics and customer details, preferences, and billing information.
- Identified potential opportunities to upsell products or services.
- Implemented and maintained an ad hoc CRM in Excel, improving efficiency in customer relationship management.
- Navigated complex B2B relationships to efficiently manage backorders of out-of-stock items.
Delivery Driver
Northwest Professionals
Sterling Heights, Michigan
06.2017 - 09.2018
- Delivered rush orders on tight schedules to meet customer targets while maintaining and observing strict traffic safety laws.
- Utilized street maps, GPS, and knowledge of local roads to plan and determine the most efficient routes.
- Prepared and inspected delivery orders to ensure accuracy and quality.
- Ensured delivery vehicle met company and operational standards through regular maintenance.
- Kept accurate logs of all deliveries and trips.
- Filed vehicle logs, records, or billing statements according to company regulations.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Maintained cleanliness and functionality of store and equipment.
Pharmacy Technician
CVS Pharmacy
Sterling Heights, MI
08.2016 - 06.2017
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Maintained proper storage and security conditions for drugs.
- Interpreted and processed medication orders under supervision of pharmacist.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Coordinated with insurance companies to resolve lapses in customer coverage.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Verified prescriptions and drug labels, documents and packages.
Delivery Driver
Pizza Hut
Hoover/Oak Mountain, AL
02.2010 - 04.2016
- Delivered rush orders on tight schedules to meet customer targets while maintaining and observing strict traffic safety laws.
- Utilized street maps, GPS, and knowledge of local roads to plan and determine the most efficient routes.
- Prepared and inspected delivery orders to ensure accuracy and quality.
- Ensured delivery vehicle met company and operational standards through regular maintenance.
- Kept accurate logs of all deliveries and trips.
- Filed vehicle logs, records, or billing statements according to company regulations.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Maintained cleanliness and functionality of store and equipment.
- Oversaw shift activities, maintained precise till balances, and coordinated deliveries from approved vendors.
Education
High School Diploma -
Pelham High School
05-2009
Some College (No Degree) - International Studies
Montgomery College
Rockville, MDSome College (No Degree) - Political Sciences
The University of Alabama
Tuscaloosa, ALHigh School Diploma -
Bartlett High School
Bartlett, TNSkills
- International sales support
- Report creation
- Promotional support
- Credit card processing
- Computer proficiency
- Account management
- Data entry
- Project management
- Quality control
- Business development
Accomplishments
- Publishes Author of a video game review section for Student Newspaper The Excalibur.
- 1st Chair, Tenor Saxophone at both attended high schools.
- Received accolade at work for creating a from scratch CRM.
- Learned to speak very basic German.
Affiliations
I enjoy:
- Engaging in political debate/analysis.
- Reading any and all fiction/non fiction that interests me.
- Binge watching both good quality and poor quality TV shows and movies.
- Taking care of and fussing over my cat and dog.
References
References available upon request.
Timeline
Customer Service Advocate/VIP Sales
Moosejaw Mountaineering
09.2018 - 02.2024
Delivery Driver
Northwest Professionals
06.2017 - 09.2018
Pharmacy Technician
CVS Pharmacy
08.2016 - 06.2017
Delivery Driver
Pizza Hut
02.2010 - 04.2016
High School Diploma -
Pelham High School
Some College (No Degree) - International Studies
Montgomery College
Some College (No Degree) - Political Sciences
The University of Alabama
High School Diploma -
Bartlett High School
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