Kyle Kennedy
Atoka,TN
Summary
Experienced professional with a strong foundation in operations management, strategic planning, and business analysis. Proven ability to manage complex projects, adapt to dynamic environments, and excel in negotiation and communication. Adept at risk management and driving efficiency gains. Notable accomplishments include overseeing a multi-million dollar fleet, transitioning 18,000+ vehicles to wireless telematics, optimizing operations and enhancing safety for all drivers. I am seeking a challenging role as a Real Estate Development Manager to leverage skills in project management, coordination, and leadership.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fleet Coordinator
AutoZone Headquarters
11.2021 - Current
- Managed a fleet of 18,000+ vehicles valued at over $400 million, ensuring seamless coordination and compliance
- Spearheaded the transition to wireless telematics, resulting in substantial cost savings and improved efficiency
- Collaborated with external vendors and dealers to expand the network and enhance fleet operations
- Played a pivotal role in camera implementation, reviewing data, ensuring functionality, and contributing to safety goals
- Utilized telematics data to support legal team in vehicle accident analysis
- Collaborated with GM to ensure a successful rollout of the in-vehicle coaching program
- Championed initiatives to improve safety, efficiency, and reduce costs. This includes building stainless steel battery boxes to prevent battery acid spills in the cab of our delivery trucks and testing cameras in hub vans.
- Collaborated with cross-functional teams to analyze accident data and update policies for driver safety improvement.
Commercial Sales Center Agent
AutoZone Headquarters
08.2019 - 11.2021
- Provided exceptional service to national commercial accounts, addressing specialized business needs
- Responded promptly to customer inquiries through calls and emails, showcasing strong communication skills
- Managed outstanding cores for Carhop, streamlining operations and enhancing inventory management
- Played a key role in revising and creating standard operating procedures, improving overall efficiency
- Built and maintained a comprehensive master file for customer information, ensuring accuracy and accessibility.
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
- Aggressively generated new business by making follow-up calls to customers
Senior Service Advisor
Gossett VW/Porsche
08.2018 - 08.2019
- Managed customer interactions, gathering vehicle information, and recommending maintenance solutions
- Prepared detailed estimates of labor and parts costs, maintaining transparency and customer satisfaction
- Supervised and trained new advisors, fostering an efficient and customer-focused department
- Ensured alignment between final invoices and performed work, enhancing clarity and trust.
- Suggested additional services to customers in order to meet upsell goals.
- Handled customer issues with confidence, using complex problem-solving to provide adequate resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Developed estimates by costing materials, supplies, and labor.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
Education
Vocational Certificate, Automotive Service Technology -
Arkansas Northeastern College
Burdette, AR05.2012
High School Diploma -
Armorel High School
Armorel, AR05.2012
Skills
- Operations Management
- Strategic Planning
- Business Analysis
- Risk Management
- Adaptability
- Proficient in negotiation, persuasion, and communication skills
- Exceptional verbal and written communication abilities
- Demonstrated capability to manage multiple projects across functional groups
- Experience handling projects with conflicting deadlines
- Ability to work with Windows and Mac OSX
- Proficiency of Microsoft Office programs
Awards
I was awarded an Extra Miler for performing both my newly promoted role and my previous position concurrently, as the department I had transitioned from was in need of extra help.
Certification
- AIGPE
Six Sigma Yellow Belt
- New Horizons Excel Course 3
Certificate of Completion
Timeline
Fleet Coordinator
AutoZone Headquarters
11.2021 - Current
Commercial Sales Center Agent
AutoZone Headquarters
08.2019 - 11.2021
Senior Service Advisor
Gossett VW/Porsche
08.2018 - 08.2019
Vocational Certificate, Automotive Service Technology -
Arkansas Northeastern College
High School Diploma -
Armorel High School
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