Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Kercher

Apopka,FL

Summary

Dynamic leader with a proven track record at Cash America Pawn, enhancing customer satisfaction and driving business growth through strategic planning and effective problem-solving. Skilled in operations management and customer relations, adept at leveraging financial insights to boost profitability. Excels in staff training, fostering team motivation and achieving operational excellence.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Cash America Pawn
10.2017 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Food Truck Owner

Smoke Wagon Catering
02.2012 - 04.2017
  • Managed financial aspects of the business effectively to maximize profits while minimizing costs such as food costs or equipment leasing fees.
  • Planned daily menus and prepped food for service.
  • Ensured proper maintenance of all equipment within the food truck operation through regular inspections and timely repairs when necessary.
  • Adhered to all necessary permits and regulations required for food truck operation, ensuring full compliance with local laws and requirements.
  • Managed inventory effectively to minimize waste and maximize profit margins for the business.
  • Implemented effective inventory control systems to reduce food spoilage and waste.

Education

Bachelor Of Science - Digital Arts & Design

Full Sail University
Winter Park, FL

Skills

  • Customer Relations
  • Product and service knowledge
  • Staff Training and Development
  • Operations Management
  • Marketing knowledge
  • Customer Relationship Management (CRM)
  • Strategic Planning
  • Financial Management
  • Business Administration
  • Negotiation
  • Recruitment and hiring
  • Team Leadership
  • Problem Resolution
  • Decision-Making

Timeline

Assistant Manager

Cash America Pawn
10.2017 - Current

Food Truck Owner

Smoke Wagon Catering
02.2012 - 04.2017

Bachelor Of Science - Digital Arts & Design

Full Sail University

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