Kyle King
Williamsburg,VA
Summary
Kyle King is experienced in: Engineering (General Engineering; Process); and General Non-Skilled Labor (Warehouse and Picking). Kyle King has 10 years of work experience, with 5 years of management experience, including a low-level position.
Kyle has developed strong instructional and organizational abilities in any environment, excelling in facilitating learning and engagement amongst peers with a "Can Do" attitude. Possesses excellent communication and problem-solving skills, adaptable to various settings. Seeking to transition into a new field, leveraging these transferable skills to a make meaningful impact.
Overview
12
12
years of professional experience
Work History
Front End Customer Service TA
Walmart Neighborhood Market
12.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Managed inventory levels of lottery supplies, ensuring availability for continued sales operations.
- Adhered to strict security protocols for sensitive data handling and cash management in compliance with state regulations.
- Maintained a clean and organized work area, contributing to a comfortable environment for customers.
- Supported overall store operations as needed by assisting with product stocking or cashier duties during busy periods or staff shortages.
- Enhanced the overall customer experience by maintaining a friendly and approachable demeanor, fostering positive relationships with regular patrons.
- Worked collaboratively with team members to create a positive work atmosphere and deliver outstanding customer experiences.
- Resolved customer disputes calmly and professionally, maintaining a positive store reputation within the community.
- Completed daily sales reports accurately, ensuring proper documentation of transactions and revenue generation.
- Performed regular maintenance on lottery machines to ensure optimal functionality and prevent downtime or disruptions in service.
- Ensured accuracy in ticket dispensing and money handling for smooth lottery operations.
- Processed winning tickets promptly while verifying identification documents according to established guidelines.
- Educated new employees on lottery procedures, contributing to successful onboarding processes for staff members.
- Handled high volume of customers efficiently during peak hours, minimizing wait times and maximizing sales opportunities.
- Filled, maintained and rotated products and displays to create attractive arrangements, promote customer interest and drive sustained sales.
Installer
Oyster Point Tile
03.2020 - Current
- Cut and shape tile, using tile cutters and power tools
- Spreads plaster and concrete over surface to form tile base and leveled to specified thickness, using brush, trowel and screed
- Wiped grout between tiles and removed excess, using wet sponge, and grout brushes
- Mixed and applied mortar and cement to edges and ends of drain tiles to seal halves and joints
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
Store Manager
Vape Zone
05.2020 - 11.2023
- Committed to the assistance and support of others while maintaining a cheerful and helpful attitude
- Provided knowledge safety to all guests while determining likes and needs
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Stock Supervisor
Columbia Sportswear Company
08.2016 - 08.2019
- Supervised and coordinated activities of workers performing assigned tasks
- Verified materials loaded and unloaded against work order and scheduled times of shipment and mode of transportation
- Inspected equipment for wear and completed work for conformance to standards
- Informed designated employee and department of items loaded, and reported loading deficiencies
- Inventoried and ordered supplies
- Recorded information, such as daily receipts, employee time and wage data, description of freight, and inspection results
- Observed work procedures to ensure quality of work
- Trained and instructed workers
- Assigned duties and work schedules
- Planned, prepared, and revised work schedules and duty assignments according to budget allotments, customer needs, problems, work-loaded, and statistical forecasts
- Verified completeness and accuracy of subordinates' work, computations, and records
- Oversaw, coordinated, and performed activities associated with shipping, receiving, distribution, and transportation
- Evaluated subordinate job performance and conformance to regulations, and recommended appropriate personnel action
- Consulted with supervisor and other personnel to resolve problems, such as equipment performance, output quality, and work schedules
- Trained employees in work and safety procedures and company policies
- Computed figures, such as balanced, totals, and commissions
- Analyzed financial activities of establishment and department and assisted in planning budget
- Planned layout of stockroom, warehouse, and other storage areas, considering turnover, size, weight, and related factors pertaining to items stored
- Compiled reports and information required by management and governmental agencies
- Identified and resolved discrepancies and errors
- Maintained records of such matters as inventory, personnel, ordered, supplies, and machine maintenance
- Examined procedures and recommended changes to save time, labor, and other costs and to improve quality control and operating efficiency
- Participated in work of subordinates to facilitate productivity and overcome difficult aspects of work
- Reviewed records and reports pertaining to such activities as production, operation, pay roll, customer accounts, and shipping
- Implemented loss prevention strategies, minimizing instances of theft and damage to inventory items.
- Improved order fulfillment rates, ensuring accurate picking and packing of products for shipment.
Denim Lead/Customer Service
Levi's and Strauss
04.2013 - 08.2015
- Committed to the assistance and support of others while maintaining a cheerful and helpful attitude
- Communicated information clearly and accurately
- Communicated with customers daily
- Recognized for delivering quality service and products and for developing loyal customers, resulting in impressive sales
- Recognized for outstanding and timely follow-up on data input
- Researched new and followed up on existing disputes and problems
- Responded to inbound customer inquiries regarding claim procedures
- Demonstrated skill in providing excellent customer service
- Constructed training manual to enhance the skills of both the customer services associates and fellow supervisors
- Supervised and coordinated activities of workers engaged in clerical and administrative support activities
- Verified completeness and accuracy of subordinates' work, computations, and records
- Oversaw, coordinated, and performed activities associated with shipping, receiving, distribution, and transportation
- Consulted with supervisor and other personnel to resolve problems, such as equipment performance, output quality, and work schedules
- Trained employees in work and safety procedures and company policies
- Computed figures, such as balanced, totals, and commissions
- Inspected equipment for defects and notified maintenance personnel and outside service contractors for repairs
- Reviewed records and reports pertaining to such activities as production, operation, pay roll, customer accounts, and shipping
- Examined procedures and recommended changes to save time, labor, and other costs and to improve quality control and operating efficiency
- Compiled reports and information required by management and governmental agencies
- Identified and resolved discrepancies and errors
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Optimized workflow processes within the department, reducing bottlenecks that could negatively impact client satisfaction rates.
- Established clear expectations for team members, promoting accountability and professional growth.
Education
High School -
Warhill High School
Williamsburg, VA12.2016
Skills
- Critical Thinking
- Problem Solving
- Excellent Communication
- Maintenance and Repair
- Dependable and Reliable
- Team Building
- Customer Service
- Adaptability
- Interpersonal Skills
- Active Listening
- Positive attitude
- Relationship building
- Calm and patient demeanor
- Complex Problem-solving
- Effective communication
- Behavior management
- Cleaning and sanitizing
- Material preparation
- Progress monitoring
- Verbal and written communication
- Maintaining safe environments
- Attention to detail
- Computer and Microsoft office skills
- Strong work ethic and dependable
- Collaboration and teamwork
- Organizational and planning skills
- Caring and empathetic demeanor
- Adaptive learning
- Computer skills
Accomplishments
- Consistently surpassed targeted sales goals for Columbia Sportswear.
- Helped boost overall sales in the Mid Atlantic District by roughly 13% and provided additional bonus pay for all employees.
- Mentored and Trained fellow co-workers to excel within the company and or to surpass myself.
- Consistently met deadlines with accurate results.
- Consistently surpassed sales targets for 6 consecutive months. Helped boost overall sales by 15% as 'Team Leader'.
Timeline
Front End Customer Service TA
Walmart Neighborhood Market
12.2023 - Current
Store Manager
Vape Zone
05.2020 - 11.2023
Installer
Oyster Point Tile
03.2020 - Current
Stock Supervisor
Columbia Sportswear Company
08.2016 - 08.2019
Denim Lead/Customer Service
Levi's and Strauss
04.2013 - 08.2015
High School -
Warhill High School
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