Kyle Knox
North Las Vegas,NV
Summary
Successful Junior-level executive with a proactive approach to business challenges, offering expertise in benefits administration, compensation structure, strategic planning, and operational efficiency. Proven track record in achieving customer retention and growth goals, demonstrating strong project management and problem-solving skills. Excel in supervising, training, and developing teams while fostering optimal service levels and quality. Possess excellent communication skills, both written and verbal, with the ability to articulate complex ideas to diverse audiences. Strong leadership capabilities enable effective management and motivation of cross-functional teams. Experience with Salesforce and other CRM software, showcasing proficiency in customer success tools and technologies. Demonstrated ability to work independently and collaboratively in a fast-paced, high-growth environment. Passionate about customer success, with a commitment to exceeding customer expectations.
Overview
8
8
years of professional experience
4
4
Certification
Work History
Workforce Supervisor
Chicanos Por La Causa
03.2020 - Current
- Writer and recipient of $1.6 million (DETR) government workforce grant.
- Managed, trained, developed and coordinated organizational growth meeting deliverables of 250+ participant job placements per year.
- Mentored and Identified career goals and advancement opportunities for 150+ disadvantaged young adults.
- Conducted preliminary interviews to determine if prospective employees met employer qualifications and referred eligible applicants to matching opportunities.
- Fostered business to business relationships with internal personnel to cultivate optimal service levels, attrition and quality.
- Developed and hosted community events to align/exceed company goals and perspective outcomes..
Marketing/Sales Associate
Wyndham Destinations
01.2019 - 03.2020
- Managed full-cycle marketing and advertising strategies including estimating costs, managing resource allocation and adjusting production schedules to ensure successful closing with 10-20 individuals a day.
- Exceeded company personnel demands of closing of 27% closing and developed forward-thinking approaches to achieve top marketer Q1 & Q3 averaging closing percentage of 33%
- Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters
- Exemplified marketing techniques to maximize brand exposure and maintain existing customer loyalty
- Tracked key metrics and developed spreadsheets and data models
Professional Athlete
NFL, CFL
08.2012 - 08.2018
- Served as "Linebacker" for Seattle Seahawks, New Orleans Saints, Winnipeg Bluebombers, Montreal Allouettes for 7 years.
- Effectively communicated, Developed and maintained key relationships with local Coaches, Players, Staff and media relations
- Trained extensively and followed strict diet for Multiple years leading up to national-level fitness competitions
- Coached and mentor's children of all ages in fundamentals of various sports, specifically football
- Advocated for staff members and counsel supervisors to identify and resolve conflicts
- Successfully marketed, sold and secured sponsorship contracts with Addidas and Advocare
Education
Bachelor of Arts - Liberal Arts And General Studies
Fresno State
Fresno, CA2012
Skills
- B2B relations / Client relations
- Training and mentoring
- Customer Account / Records management
- Strong communication skills
- Leadership development
- Strategic Planning / Organization
- Strong interpersonal skills
- Budgeting
- Creative problem solver
- Teamwork / Collaboration
- Cross-Selling Products and Services
- Contact Management Systems (CSM/CRM)
Accomplishments
- Most Improved Marketer 2019 in Q1 & Q3 (Wyndham)
- Achieved "Defensive Player of the Week " in June, 2017
- Achieved "Athlete of the year" in December 2011
Affiliations
- Americorps Mentor 2019 to Current
- Member, L.A Third Church, 2011 to Current
- YouthBuild Mentor, 2014 to Current
- Workforce connections, Community and professional Development
Certification
(CWDP) Certified Workforce Development Professional
(MHFA) Mental Health First Aid
(PMP) Project Management Professional - In Progress
CPR
Timeline
Workforce Supervisor
Chicanos Por La Causa
03.2020 - Current
Marketing/Sales Associate
Wyndham Destinations
01.2019 - 03.2020
Professional Athlete
NFL, CFL
08.2012 - 08.2018
Bachelor of Arts - Liberal Arts And General Studies
Fresno State