Kyle Knuchel
Sevierville,TN
Summary
As the Assistant General Manager, I assist the General Manager in everyday operations. I excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance. I meet daily with the department heads to review the daily reports and ensure that each department is set up for success. I Hold weekly meetings, every Friday, with our department heads, to discuss business operations, department budgets, ordering strategies, discuss Guest Voice Scores, and QA compliancy for each department.
I partake in the Revenue Call Meetings, weekly, every Thursday, to discuss One Yield strategies for the property. I reconcile the safe and take deposits daily to the bank.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Columbia Hospitality
Gatlinburg, TN
06.2023 - Current
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Analyzed financial data and prepared reports for senior management.
- Created promotional campaigns to increase store traffic and generate revenue.
- Identified opportunities for cost savings and operational efficiency improvements.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Prepared weekly schedules for staff members based on their availability.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Developed marketing plans to promote products or services offered by the company.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Oversaw payroll preparation and administration for staff.
Assistant General Manager
Gibson Management Group
Alcoa, TN
03.2023 - 06.2023
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Prepared weekly schedules for staff members based on their availability.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Motivated and led team members to work together to achieve targets.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Oversaw payroll preparation and administration for staff.
Assistant General Manager
Fairfield By Marriott
Gatlinburg, TN
10.2021 - 02.2023
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Analyzed financial data and prepared reports for senior management.
- Identified opportunities for cost savings and operational efficiency improvements.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Evaluated current processes within the store environment to identify areas of improvement.
- Collaborated with other departments within the organization to coordinate projects.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
Assistant General Manager
Courtyard by Marriott
Gatlinburg, TN
10.2021 - 02.2023
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Analyzed financial data and prepared reports for senior management.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Evaluated current processes within the store environment to identify areas of improvement.
- Prepared weekly schedules for staff members based on their availability.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Oversaw payroll preparation and administration for staff.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
Guest Service Manager
Courtyard by Marriott
Gatlinburg, TN
07.2020 - 10.2021
- Monitored customer service operations to ensure quality standards were met.
- Developed strategies to increase customer satisfaction levels and reduce customer complaints.
- Maintained accurate records of all guest interactions, inquiries and complaints.
- Ensured compliance with relevant policies, procedures and regulations regarding guest services.
- Conducted regular performance reviews for guest service staff members.
- Resolved conflicts between customers and staff in a timely manner.
- Identified areas of improvement in order to maximize efficiency of operations.
- Implemented new processes and systems to enhance the overall customer experience.
- Gathered feedback from customers through surveys or other methods to measure satisfaction levels.
- Coordinated special events or activities related to guest services.
- Prepared weekly schedules for all guest service personnel.
- Addressed customer concerns promptly and professionally.
- Collaborated with other departments within the organization to ensure smooth functioning of operations.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Helped patrons find entertainment and sporting events, making reservations, and enhancing customer experience.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
- Responded to and resolved guest issues or complaints.
- Delegated work to staff, setting priorities and goals.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
Front Desk Agent
Courtyard by Marriott
Gatlinburg, TN
09.2018 - 07.2020
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Ensured that all safety regulations were followed according to company standards.
- Monitored security cameras in lobby area as needed.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Assisted with luggage handling for incoming guests.
- Addressed customer needs in a timely manner.
- Kept accurate records of guest transactions.
- Managed cash drawer responsibly throughout shift.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests at check-in, providing information on various services within hotel.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Input and confirmed reservations for guests.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Verified customer credit to establish payment method for accommodations.
- Deposited guest valuables in hotel safes or safe-deposit boxes.
Education
High School Diploma -
Woodland High School
Stockbridge, GA06-2015
Skills
- Business operations background
- Employee Scheduling
- Training and development background
- Operations Management
- Workflow Coordination
- Business Development
- Team leadership strength
- Employee Relations
- Business operations knowledge
- Budgeting and cost control
- Staff Development
- Staff Management
- Operations Oversight
References
References available upon request.
Timeline
Assistant General Manager
Columbia Hospitality
06.2023 - Current
Assistant General Manager
Gibson Management Group
03.2023 - 06.2023
Assistant General Manager
Fairfield By Marriott
10.2021 - 02.2023
Assistant General Manager
Courtyard by Marriott
10.2021 - 02.2023
Guest Service Manager
Courtyard by Marriott
07.2020 - 10.2021
Front Desk Agent
Courtyard by Marriott
09.2018 - 07.2020
High School Diploma -
Woodland High School
Similar Profiles
John ReaganJohn Reagan
General Manager of the Grill at the Sage Lodge at Columbia HospitalityGeneral Manager of the Grill at the Sage Lodge at Columbia Hospitality
RICHARD PETRONERICHARD PETRONE
Resident Operations Manager at Columbia HospitalityResident Operations Manager at Columbia Hospitality
Ulrich HorstmannUlrich Horstmann
Front Desk Supervisor at Best Western - Columbia HospitalityFront Desk Supervisor at Best Western - Columbia Hospitality
LORENZO A. SHAKESLORENZO A. SHAKES
Health Records Clerk/Clinic Clerk at Kingston Public HospitalHealth Records Clerk/Clinic Clerk at Kingston Public Hospital
LAZARO VINALAZARO VINA
Plant Diesel Mechanic Assistant Manager at Miami Dade Water & SewerPlant Diesel Mechanic Assistant Manager at Miami Dade Water & Sewer