Well-qualified People Operations Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Hi, I’m
Kyle Kozlowski
People Operations Specialist
Summary
Overview
9
years of professional experience
5
years of post-secondary education
Work History
Trusted HealthSan Francisco, CA
People Operations Associate
11.2021 - 08.2023
Job overview
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges for 350 employee workforce.
- Validated results and performed quality assurance to assess accuracy of data within four critical HR & HRIS systems.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
Aira Tech Corp.San Diego, CA
Agent Manager
05.2018 - 09.2021
Job overview
- Weekly review of performance data for 35 agents to monitor and measure productivity and call quality.
- Apply performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Onboard new agents, including training, mentoring and new hire documentation.
- Apply customer feedback to develop process improvements and support long-term business needs.
- Expand cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Aira Tech Corp.San Diego, CA
Agent Hiring Manager
07.2019 - 09.2021
Job overview
- Increased agent team diversity by 120% to reflect national demographics
- Restructured hiring program by developing new relationships to fill applicant pipeline.
- Streamline application and interview process which allowed department to grow 300% in six months
- Produce and analyze results from job descriptions and advertisements, prescreening protocols, interview questionnaires and post-interview assessments.
- Develop new pre-screen test that accurately tests applicants technical and customer service skills to reduce fail rate in training
Aira Tech Corp.San Diego, CA
Aira Agent
07.2017 - 05.2018
Job overview
- Served as a visual interpreter for the blind and low vision community by helping them accomplish a wide range of daily activities using real-time interactive technology
- Provided assistance reading inaccessible documents and websites, navigation in cities, public transit, and in airports, as well as grocery shopping, cleaning, and cooking.
Clear Vision CommunicationsIndependence, OH
Lead Account Sales Consultant
01.2017 - 05.2017
Job overview
- Provided exceptional customer service to foster client loyalty and satisfaction
- Identified customer needs for retention and new customer acquisition
- Responsible for the success of six team members through training and development
- Manage daily & weekly sales meetings including performance metrics and phone conferences
Progressive InsuranceMayfield Village, OH
Property Claims Adjuster
07.2015 - 01.2017
Job overview
- Completed 3,500+ claims in a timely manner providing exceptional service to policy holders
- Top 5 (out of 625) multiple times for achieving highest compliance (98%) and efficiency (96%)
- Became team leader in assisting liability decisions and was selected to sit on a panel of supervisors to discuss more complex liability decisions to ensure accuracy and customer advocacy
Guardian Angels Family CareWickliffe, OH
Home Healthcare Consultant
06.2014 - 07.2015
Job overview
- Developed plans of care by consulting with family, doctors/nurses, and hospice to ensure the client was getting proper care
- Established World Elder Abuse Awareness Day participation with three cities in Lake County
- Developed marketing strategies that increased client growth by over 60% year to year
- Created recruitment plan to ensure pipeline of qualified caregivers to keep pace with business growth
- Performed as primary liaison for clients, political stakeholders, providers and public policy associations, and partner organizations.
Education
The Ohio State University School Of MedicineColumbus, OH
Bachelor of Science from Health Sciences
08.2007 - 06.2012
University Overview
- GPA: 3.62
- Minored in Public Health
- President of Tau Kappa Epsilon Omicron Chapter's 145 members
- Treasurer for Health Science Club for two years
Skills
Interdepartmental team collaboration
Timeline
People Operations Associate
Trusted Health
11.2021 - 08.2023
Agent Hiring Manager
Aira Tech Corp.
07.2019 - 09.2021
Agent Manager
Aira Tech Corp.
05.2018 - 09.2021
Aira Agent
Aira Tech Corp.
07.2017 - 05.2018
Lead Account Sales Consultant
Clear Vision Communications
01.2017 - 05.2017
Property Claims Adjuster
Progressive Insurance
07.2015 - 01.2017
Home Healthcare Consultant
Guardian Angels Family Care
06.2014 - 07.2015
The Ohio State University School Of Medicine
Bachelor of Science from Health Sciences
08.2007 - 06.2012
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