Strategic and results-oriented Data Management Consultant with deep expertise in credit reporting and data analysis. Proven ability to build and leverage strong relationships with internal and external stakeholders to drive successful project execution and meet critical timelines. Skilled in developing and implementing data strategies that enhance performance, accuracy, data integrity, and compliance. Adept at identifying business opportunities through data-driven insights and process optimization. Brings a holistic understanding of supply chain operations to inform end-to-end data solutions. A proactive, forward-thinking team player who thrives on tackling new challenges with confidence and clarity.
Overview
18
18
years of professional experience
Work History
Senior Data Management Consultant (Expert)
Experian Information Solutions
06.2023 - Current
Serve as a technical subject matter expert across the Data Management team, providing guidance on data quality, reporting accuracy, and process improvements.
Lead and manage project implementation plans, identifying delivery risks, and ensuring alignment with business objectives.
Analyze complex data sets to identify trends, patterns, and anomalies, driving actionable insights and data-driven decisions.
Execute SQL queries and command-line operations to support data maintenance, validation, and troubleshooting.
Collaborate with data furnishers and internal teams to resolve escalations, validate data submissions, and ensure compliance with industry standards.
Participate in daily scrum meetings, escalating blockers and contributing to continuous improvement initiatives.
Support change acceptance testing and provide feedback on process enhancements and system updates.
Maintain detailed documentation of incidents, escalations, and client communications in the team ticketing system.
Manager of Credit Bureau Reporting
Curo Financial Technologies/ Community Choice Financial
09.2019 - 06.2023
Led from the front to execute process improvement initiatives to improve the turnaround time for credit files from their generation to transmission to the credit reporting agencies.
Maintains a good knowledge and understanding of all bureau reporting policies, industry standards and other relevant policies and procedures.
Acts as the point of contact for representatives of the credit reporting agencies for onboarding, reporting and transmission monitoring.
Serves as the final quality assurance representative for the credit reporting files transmitted for all three Curo brands (Avio Credit, Speedy Cash and Verge Credit).
Close liaison with Credit Dispute team to ensure reconciliation and consistency in reporting of consumer accounts.
Develop and maintain internal credit policies and implement changes where needed to create a streamlined process.
Collaborate with our Compliance and Legal teams to maintain adherence to regulations and standards as the subject matter expert on credit reporting requirements.
Primary evaluator for any user acceptance testing (UAT) done prior to code changes and/or feature updates related to the current and future credit reporting policies and procedures.
Demonstrates the ability to adapt to the ever-changing business and industry requirements as needed.
Trains, develops and educates multiple teammates on the Metro2 process, along with the business systems and processes of Curo Financial Technologies.
Participates in the initial conversations and planning for future expansion of the business relating to credit reporting and the Metro2 process.
Data Analyst
TransUnion
08.2017 - 09.2019
Drove the expanded acquisition of child support data from all fifty states, along with territories, by developing a strategic plan and selling the benefits to stakeholders at state leadership level; leading to additional state investment in TLOxp and other Enterprise products.
Developed and executed monthly KPI reports in Salesforce and other tools to track expansion impacts and performance.
Provided customer support and product expansion for the one of the top student lending data processors.
Functioned as a liaison between data, product, and sales through a focused expansion of global data asset reporting (82 customers onboarded over a one-year term, adding 1,000,000+ new trades to file, and $250K in incremental organic revenue).
Championed cross-functional teamwork with internal teammates, along with external partners, to create a collaborative environment for the development of standardized processes, procedures and solutions.
Steward of data quality improvements in the student loan space; targeting a lift in rejected records.
Provided customer engagement and service solutions through active.
Effectively multi-tasked over 80 concurrent projects across various verticals while meeting all service level agreements and milestones.
Mortgage Banker/Vice President
BMO Harris Bank
05.2016 - 08.2017
Implemented sales and marketing strategies of mortgage loan products and collaborated with internal business partners to provide a single-source solution.
Originated nearly $4M in mortgage loans in the first six months after receiving licensing.
Top performing Mortgage Banker in my hiring class of eighteen individuals.
Produced over $20,000 in revenue in first five months of 2017.
Conducted financial analysis of clients to determine the best loan programs to meet their situation.
Maintained a high level of customer satisfaction, based on surveys completed by my clients.
Led coaching and training of branch partners on mortgage selling and marketing strategies.
Worked closely with branch partners to address lead and referrals within one business day.
Managed the United Way Giving Campaign for BMO Harris in Lake and McHenry County.
Front End Operations/Special Services Supervisor
The Home Depot
06.2015 - 05.2016
Directed sales performance, customer service standards, associate development, profitability and overall store appearance while overseeing store’s largest department with 22 direct reports.
Decreased shrink by 15 percent in just six months.
Increased customer satisfaction from 86% to 97% for services provided and issue resolution.
Streamlined service processes, improved productivity, and increased revenue.
Cut time for fulfillment of in-store pick-up online orders from six hours to two.
Reduced from five days to two days fulfillment of special order items upon arrival in store.
Operations Manager
Brightstar Corporation
04.2013 - 12.2014
Led team of 250 Supervisors, Coordinators, Team Leads and Associates.
Initiated, designed, and led the re-design of the production and material handling floor design and process flow.
Gained buy-in from key stakeholders and senior leadership.
Reduced cost per unit by 20% from $0.30/unit to $0.24/unit.
Decreased turn-around time for work orders from four days to two.
Lowered massive overtime to less than 2 hours.
Increased units produced per hour by 30%.
Created a standardized process flow that better organized work orders and materials.
Substantially upgraded employee’s skills as chair of employee talent development team.
Led team of 500 in worldwide requisition, distribution, equipping, and training for US Army personnel worldwide in matrixed organization; managed budget in tens of millions.
Reduced delivery time of mission-critical equipment by 90% for in-theater units.
Cut time to furnish mission critical equipment by 50% by spearheading process improvement plan.
Created plan and designed fielding process for US Army Explosive Ordnance Disposal units; plan still in use today.
Prevented loss of and chaotic distribution of equipment.
Developed cross-training and standardized strategy for fielding teams.
Took initiative to solicit feedback on equipment and performance to make improvements.
Troubleshot and rectified issue of malfunctions on critical equipment by substituting materials better suited for conditions.
Led change management cross-functional team for Explosive Ordnance Disposal units; streamlined process for equipment distribution.
Modified total quantities of specific products included in team kits to meet the identified needs to complete their mission.
Analyzed training needs and developed plans, greatly improving team knowledge and effectiveness.
Brought high level budget accountability to inaccurate and unstructured spending habits.
Managed inventory and distribution of assets in excess of $100 million.
Analyzed and evaluated GSA contracts and procurement proposals resulting in 15% spending reduction.
Granted an Active Secret Security Clearance through United States Department of Defense.
Education
Defense Acquisition University
Fort Belvoir, VA
Master of Business Administration - International Business
Lynn University
Boca Raton, FL
05.2016
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Cornell University
Ithaca, NY
08.2006
Bachelor of Arts - Communication Studies
University of Iowa
Iowa City, IA
12.2002
Skills
Client relationship management
Statistical analysis
Strategic planning
Project execution management
Budget and financial forecasting
Collaborative project engagement
Client relationship management
Strategic account oversight
Change management expertise
Internal and external stakeholder engagement
Product management expertise
Process optimization
Proficient in risk mitigation
Compliance oversight
Workflow refinement
Strategic business insight
Data migration management
Data integrity assurance
Data quality assurance
Analytical reasoning
Cross-functional collaboration
Effective team leadership
Strong communication skills
Strategic decision-making
Cultivating strong partnerships
Strong verbal and non-verbal communication
Collaborative strategic planning
Process optimization
Project execution management
Data handling
Data quality audits
Regular process evaluation
Data analysis proficiency
Data collection
Timeline
Senior Data Management Consultant (Expert)
Experian Information Solutions
06.2023 - Current
Manager of Credit Bureau Reporting
Curo Financial Technologies/ Community Choice Financial