Kyle Kuboushek
Bettendorf
Summary
Total Loss Adjuster with strong analytical and problem-solving skills. Adept at managing claims, negotiating settlements, and collaborating with teams to achieve results. Reliable and adaptable with keen ability in training employees and providing guidance. Strong communicator with focus on customer satisfaction and operational efficiency.
Overview
20
20
years of professional experience
Work History
Senior Total Loss Adjuster
Sentry Insurance
07.2010 - Current
- Collaborate with all departments to resolve complex claims issues effectively.
- Assist in training and mentoring new employees.
- Work with employees and management at The General during their transition to the Sentry Claims system.
- Provide guidance to junior associates, answering questions, and approving settlement authority.
- Follow Corporate and Insurance Department regulations to complete assignments
- Collaborated when transferred to a new team to provide guidance and implement some new processes to streamline workflow processes.
- Serve as a subject matter expert in handling complex claims, and negotiating with difficult customers and shops.
- Complete new assignments in a timely fashion, and follow up regularly to see the claim to resolution.
- Provide exceptional customer service during emotionally difficult situations for both policyholders and claimants following an accident.
- Serve as a point person to pilot new processes and workflows before being implemented department-wide.
- Appointed as the department point of contact to run Carfax and DRN plate image searches.
- Return voicemails and emails within set company timeframes.
- Assist management and other adjusters with overflow work, special projects, as necessary.
- Licensed claim adjuster in all 50 states.
Location Manager
Hertz Corporation
07.2005 - 07.2010
- Successfully managed fleet of approximately 75 vehicles to accommodate reservations
- Oversaw branch operations and delegated responsibilities to employees
- Performed sales calls to insurance agents and body shops to inform them of the services Hertz could offer their clients
- Furthered the branch’s growth and profitability by capturing reservations, qualifying the renter, giving accurate price quotes and resolving customer complaints in a timely manner
- Completed office paperwork and trained new employees
- Accurately explain to renter the features and benefits of optional products available to purchase at time of rental
- Rent and return vehicles, maintain vehicle cleanliness and perform vehicle inspections to verify fuel level and check for damages
Education
Bachelor of Arts - Finance
University of Northern Iowa
Cedar Falls, IowaSkills
- Teamwork and collaboration
- Attention to detail
- Time management
- Multitasking
- Team collaboration
- Adaptability and flexibility
- Organizational skills
Training
-Completed Basic Claims Learning course in November 2022
-Completed Advanced Claims course in July 2024
-Completed Toastmasters Speechcraft course October 2024
-Completed several management training courses thru Sentry-U and LinkedIn
Timeline
Senior Total Loss Adjuster
Sentry Insurance
07.2010 - Current
Location Manager
Hertz Corporation
07.2005 - 07.2010
Bachelor of Arts - Finance
University of Northern Iowa