Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyle Kunsman

Winter Garden,FL

Summary

I'm a compassionate and tech-savvy specialist with a passion for creating meaningful, child-centered experiences in fast-paced, high-energy settings. At Walt Disney World Resort, I worked closely with families to craft personalized experiences that met a wide range of emotional and sensory needs. I enjoy using technology and digital tools to enhance engagement, while also managing logistics and building strong connections with families, team members, and partners. I'm excited to bring my love of gaming, creativity, and empathy into new spaces—especially where they can make a real difference in the lives of children and families, whether in relaxed environments or therapeutic settings.

Overview

15
15
years of professional experience

Work History

Tour Guide/Concierge

GuideMeVIP
04.2022 - Current
  • Deliver customized VIP tours of Walt Disney World Resort and Universal Studios Orlando. Providing exceptional guest experiences tailored to individual interests, mobility or sensory considerations.
  • Utilize advanced reservation systems and mobile apps to optimize schedules, reduce wait times, and navigate logistical challenges in a live, changing environment.
  • Provide support for guests with a range of diverse needs. Working with children and individuals with medical or psychological sensitivities, ensuring comfort and positive engagement throughout experience.
  • Organize multi-attraction itineraries for families and large groups utilizing strong event planning and on the spot problem-solving abilities.

Barista

Starbucks
05.2010 - Current
  • Maintains a clean and organized workspace for optimal productivity and safety.
  • Promotes a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacts with customers during hectic periods to promote a fun, positive environment.
  • Contributes to a positive team environment through effective communication and collaboration with colleagues.
  • Looks for opportunities to go above and beyond customer expectations.

Store Manager

Starbucks
04.2016 - 01.2022
  • Managed daily operations to ensure an excellent experience in a clean, safe environment for both customers and employees.
  • Opened new store location. Responsible for hiring, training and development of all new staff members. Established new routines and cadences to create consistency and results.
  • Managed inventory control, cash control, and store opening/closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in a demanding environment through proactive communication and positive feedback.

Education

Bachelor of Science - Family And Human Development

Arizona State University
Tempe, AZ
12-2019

Skills

  • Child-Focused Experience – Skilled in creating engaging, age-appropriate experiences tailored to children's interests and unique needs
  • Guest & Family Communication – Able to form rapport with children and families, understand individual preferences, and provide emotional support throughout high-stimulation environments
  • Technology Expertise – Proficient with mobile apps, virtual queues, and interactive systems used to enhance real-time experiences Demonstrated talent in gaming platforms and troubleshooting across multiple devices (PC, Xbox, PlayStation, Nintendo Switch, Meta 3); personally built and maintained gaming PC with thousands of hours of hands-on experience
  • Adaptability & Problem-Solving – Demonstrates ability to adjust plans on the fly in fast-paced theme park setting Manages expectations and maintaining positive outcomes for guests
  • Empathy & Emotional Intelligence – Attuned to children’s and families' emotional cues and stressors, with a focus on creating comfort, joy, and inclusion in every interaction
  • Customer Service Excellence – Committed to delivering high-quality, VIP-level service with attention to detail, consistency, and care Ensure 100% positive experience

Timeline

Tour Guide/Concierge

GuideMeVIP
04.2022 - Current

Store Manager

Starbucks
04.2016 - 01.2022

Barista

Starbucks
05.2010 - Current

Bachelor of Science - Family And Human Development

Arizona State University

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