ANTHONY Langley
Tampa,FL
Summary
Dynamic leader with a proven track record at JPMorgan Chase, specializing in customer relations and process improvement. Achieved a 90% resolution rate on escalated cases, exemplifying expert problem-solving and team leadership skills. Streamlined collections and records management, enhancing efficiency and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Specialist III
JPMorgan Chase
Tampa, FL
11.2019 - Current
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Negotiated Attorney/Core/Agency accounts to resolve charged-off accounts, exceeding monthly recovery targets.
- Building strong working relationships with partners to streamline collections processes.
- Achieve a 90% resolution rate on escalated cases, contributing to team success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Provider Intake/Team Leader
U.S. Imaging Network
Tampa, FL
08.2018 - 11.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collected, arranged, and input information into database system.
Records Management Specialist/Team Leader
Monmouth County Social Services
Freehold, NJ
09.2012 - 07.2018
- Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
- Improved records management efficiency by implementing new digital archiving systems and processes.
- Streamlined document retrieval time for internal departments through the creation of a comprehensive indexing system.
- Collaborated with IT department to design and implement an electronic records management system, increasing accessibility and reducing physical storage needs.
- Managed inventory control for off-site storage facilities, ensuring timely access to archived documents when needed.
- Managed file archival and information retrievals.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
No Degree - Data Analysis
Guild
05-2025
High School Diploma -
Neptune Senior High
Neptune, New Jersey01-1984
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- System installations
- Conflict resolution
- Process improvement
- Team leadership
- Time management abilities
Timeline
Specialist III
JPMorgan Chase
11.2019 - Current
Provider Intake/Team Leader
U.S. Imaging Network
08.2018 - 11.2019
Records Management Specialist/Team Leader
Monmouth County Social Services
09.2012 - 07.2018
No Degree - Data Analysis
Guild
High School Diploma -
Neptune Senior High