Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANTHONY Langley

Tampa,FL

Summary

Dynamic leader with a proven track record at JPMorgan Chase, specializing in customer relations and process improvement. Achieved a 90% resolution rate on escalated cases, exemplifying expert problem-solving and team leadership skills. Streamlined collections and records management, enhancing efficiency and customer satisfaction.

Overview

12
12
years of professional experience

Work History

Specialist III

JPMorgan Chase
11.2019 - Current
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Negotiated Attorney/Core/Agency accounts to resolve charged-off accounts, exceeding monthly recovery targets.
  • Building strong working relationships with partners to streamline collections processes.
  • Achieve a 90% resolution rate on escalated cases, contributing to team success.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Provider Intake/Team Leader

U.S. Imaging Network
08.2018 - 11.2019
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.

Records Management Specialist/Team Leader

Monmouth County Social Services
09.2012 - 07.2018
  • Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
  • Improved records management efficiency by implementing new digital archiving systems and processes.
  • Streamlined document retrieval time for internal departments through the creation of a comprehensive indexing system.
  • Collaborated with IT department to design and implement an electronic records management system, increasing accessibility and reducing physical storage needs.
  • Managed inventory control for off-site storage facilities, ensuring timely access to archived documents when needed.
  • Managed file archival and information retrievals.
  • Generated reports detailing findings and recommendations.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Education

No Degree - Data Analysis

Guild
05-2025

High School Diploma -

Neptune Senior High
Neptune, New Jersey
01-1984

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • System installations
  • Conflict resolution
  • Process improvement
  • Team leadership
  • Time management abilities

Timeline

Specialist III

JPMorgan Chase
11.2019 - Current

Provider Intake/Team Leader

U.S. Imaging Network
08.2018 - 11.2019

Records Management Specialist/Team Leader

Monmouth County Social Services
09.2012 - 07.2018

No Degree - Data Analysis

Guild

High School Diploma -

Neptune Senior High

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ANTHONY Langley