Kyle Lash
Rathdrum,ID
Summary
Passionate about professional growth and committed to excellence, offering valuable skills and experience to a dynamic organization. A strong focus on customer service ensures precise alignment with client needs and company objectives. Dedicated to fostering collaborative partnerships that yield exceptional results, consistently striving to exceed expectations and drive success. Excited about the opportunity to make a meaningful impact within a forward-thinking team.
Overview
30
30
years of professional experience
Work History
Commercial Sales And Service
Les Schwab Tires
Post Falls, ID / Hayden Lake
05.2023 - Current
- Installed, balanced, and repaired tires on various vehicles to ensure safety and performance.
- Conducted thorough inspections of tire conditions to identify wear patterns and recommend replacements.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Improved customer satisfaction by providing timely and accurate tire services.
- Achieved high levels of customer trust, offering detailed explanations of maintenance procedures and recommendations.
- Assisted customers with selecting correct brand, type and size of tire for vehicle.
- Contributed to company growth through effective upselling of additional products and services.
- Demonstrated strong problem-solving skills when faced with complex or unusual tire-related issues requiring creative solutions.
- Identified problems and replaced worn tires on variety of vehicles including , car, truck and off-road
- Diagnosed tire-related issues using industry-standard tools and equipment for accurate repairs.
- Conducted regular yard maintenance checks doing fleet surveys to help customers identify tire needs and potential tire purchases
- Increased customer satisfaction with world class on-site customer service
- Managed on-site and off-site installation, repair, maintenance
- Cold Calling
Service Manager
Pomp's Tire Service
Spokane, WA
06.2022 - 04.2023
- Supervised daily operations, ensuring compliance with safety regulations and quality standards.
- Trained and mentored staff on service protocols and customer engagement techniques.
- Managed inventory levels, optimizing stock availability to meet customer demands.
- Developed and implemented workflow improvements to enhance service efficiency.
- Resolved customer inquiries and complaints, fostering strong client relationships.
Outside Sales Account Manager
GCR Tires & Service
Spokane County, WA
01.2020 - 06.2021
- I was responsible for getting and maintaining new commercial accounts My territory covered the northwest from eastern Washington northern Idaho and western Montana
- Developed strong relationships with clients to understand their tire needs and service needs.
- Conducted product demonstrations to showcase benefits of GCR's offerings.
- Managed sales pipeline effectively to ensure timely follow-ups and client engagement.
- Performed regular site visits
- Execute BFA reporting and present results to customers to assistant fleet management decisions and planning
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Developed strong relationships with clients to understand their tire and service needs.
Assistant Manager /Outside Sales Account Manager
Commercial Tire
Spokane, WA
10.2018 - 11.2020
- Sales professional focused on customer success & satisfaction utilizing the extensive knowledge built through 20 plus years of tire sales and service experience.
- Performed regular site visits to execute proper fleet management - assessing needs, demonstrating products and recommending strategic solutions for customer needs.
- Educated customers about product features and technical details to highlight benefits and new products.
- Execute BFA Reporting and present results to customers to assist in fleet management decisions and planning.
- Drive consistent customer and revenue growth with strong networking and prospecting skills.
- Proven ability to convert leads into customers, keep accounts serviced and maintain competitive sales numbers.
- Effective ability to multitask and balance customer needs with company demands.
- Successful at building loyalty and long-term relationships with customers while consistently reaching sales targets.
- Assisted in daily operations, ensuring efficient workflow and timely service delivery.
Crusher Hand
Interstate Asphalt
Rathdrum, ID
06.2017 - 10.2018
- Fabricated metal, Plant Groundsman, 988 Loader Operator, A45 Haul Truck Operator, Equipment Repair
Commercial Sales and Service
Les Schwab Tire Center
Coeur d'Alene, ID
10.2006 - 10.2017
- Responsible for fleet assessments & maintenance
- Established & Maintained Relationships with Accounts
- Responsible for daily and weekly fleet service and After Hour calls
- Operated Mobile Press
Commercial Sales And Service
Alpine Tire
Coeur d'Alene, ID
10.1998 - 06.2006
- Dismounted, mounted, and repaired tires,
- Checked, installed and repaired rotors, pads, and drums.
- Evaluated tire tread depth and air pressure to verify proper tire inflation.
- Performed tire installations and rotations.
- Conducted thorough inspections of tires.
- Commercial fleet service and yard inspections
- Cold Calling
Laborer & Operator
St.Maries Concrete
Saint Maries, ID
01.1996 - 01.1998
- Operated 950 Loader, Filled Rock Bins, Ground Maintenance, Changed Tires
Education
High school diploma - General Studies
St Maries High School
06.1998
Skills
- Salesforce
- Customer service
- Account Management
- MS Office
- Outside sales
- Fleet Management
- Mobile service truck/boom
- Heavy Equipment Operation
- TIA Certified level 200
- MSHA Certified level 300 Off Road
- MSHA Certified level 300 Farm
- Mechanic Experience
- Mechanical Knowledge
- BFA Inspection
- Tread Stat Inspections
- Cold Calling
Timeline
Commercial Sales And Service
Les Schwab Tires
05.2023 - Current
Service Manager
Pomp's Tire Service
06.2022 - 04.2023
Outside Sales Account Manager
GCR Tires & Service
01.2020 - 06.2021
Assistant Manager /Outside Sales Account Manager
Commercial Tire
10.2018 - 11.2020
Crusher Hand
Interstate Asphalt
06.2017 - 10.2018
Commercial Sales and Service
Les Schwab Tire Center
10.2006 - 10.2017
Commercial Sales And Service
Alpine Tire
10.1998 - 06.2006
Laborer & Operator
St.Maries Concrete
01.1996 - 01.1998
High school diploma - General Studies
St Maries High School