Kyle Licht
Customer Service & Sales Associate
Lake Geneva,WI
Summary
Experienced customer service and sales associate with over 7 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Vehicle Acquisition Manager
Ford Of Lake Geneva
03.2024 - Current
- Mentored junior staff members, providing guidance and support to help them develop their skills as acquisition specialists.
- Analyzed financial data to make informed decisions regarding vehicle purchases and budget allocations.
- Collaborated with sales teams to align vehicle acquisitions with customer demand patterns, maximizing revenue potential.
- Improved vehicle acquisition processes by negotiating contracts and collaborating with suppliers.
- Managed the entire lifecycle of vehicle acquisitions from initial sourcing through delivery, ensuring timely completion of each stage.
- Prepared detailed reports on acquisition activities for upper management review, demonstrating the success of various strategies employed.
Front Desk Associate
Bella Vista Suites
06.2016 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Answered guest questions and referred to local points of interest.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Entered and updated sensitive customer information during check-ins and room changes.
Bartender
Geneva Taphouse
04.2023 - 09.2023
- Served high customer volumes during special events, nights, and weekends.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept bar presentable and well-stocked to meet customer needs.
Brand Safety and Content Moderation
Twitch
06.2017 - 05.2023
- Approved, reviewed and edited content flowing to website.
- Utilized analytics and site metrics to determine areas of improvement.
- Collaborated with other moderators and staff members to provide and safe and healthy space.
Retail Sales Associate
Carson Pirie Scott
08.2018 - 12.2018
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders and gift card activations.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Dockhand
Gage Marine
06.2015 - 09.2015
- Operated equipment while observing standard safety procedures.
- Followed verbal and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Arranged items at destination according to customer requests and instructions.
Education
Bachelor of Arts - Communications
Columbia College Chicago
Chicago, IL 09.2020 - 05.2023
Associate of Arts -
College of DuPage
Glen Ellyn, IL 08.2018 - 05.2020
Skills
Content editing
Team collaboration
Planning and coordination
Productivity
Computer proficiency
Communication skills
Problem solving abilities
Timeline
Vehicle Acquisition Manager
Ford Of Lake Geneva
03.2024 - Current
Bartender
Geneva Taphouse
04.2023 - 09.2023
Bachelor of Arts - Communications
Columbia College Chicago
09.2020 - 05.2023
Retail Sales Associate
Carson Pirie Scott
08.2018 - 12.2018
Associate of Arts -
College of DuPage
08.2018 - 05.2020
Brand Safety and Content Moderation
Twitch
06.2017 - 05.2023
Front Desk Associate
Bella Vista Suites
06.2016 - Current
Dockhand
Gage Marine
06.2015 - 09.2015