Experienced customer service and sales associate with over 7 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Vehicle Acquisition Manager
Ford Of Lake Geneva
2024.03 - Current
Mentored junior staff members, providing guidance and support to help them develop their skills as acquisition specialists.
Analyzed financial data to make informed decisions regarding vehicle purchases and budget allocations.
Collaborated with sales teams to align vehicle acquisitions with customer demand patterns, maximizing revenue potential.
Improved vehicle acquisition processes by negotiating contracts and collaborating with suppliers.
Managed the entire lifecycle of vehicle acquisitions from initial sourcing through delivery, ensuring timely completion of each stage.
Prepared detailed reports on acquisition activities for upper management review, demonstrating the success of various strategies employed.
Front Desk Associate
Bella Vista Suites
2016.06 - Current
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Used internal software to process reservations, check-ins and check-outs.
Answered guest questions and referred to local points of interest.
Collaborated with team members to handle guest requirements from check-in through check-out.
Entered and updated sensitive customer information during check-ins and room changes.
Bartender
Geneva Taphouse
2023.04 - 2023.09
Served high customer volumes during special events, nights, and weekends.
Followed strict recipes and drink measurements to minimize product used.
Crafted special drink and cocktail menu items for seasonal offerings.
Kept bar presentable and well-stocked to meet customer needs.
Brand Safety and Content Moderation
Twitch
2017.06 - 2023.05
Approved, reviewed and edited content flowing to website.
Utilized analytics and site metrics to determine areas of improvement.
Collaborated with other moderators and staff members to provide and safe and healthy space.
Retail Sales Associate
Carson Pirie Scott
2018.08 - 2018.12
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Helped customers complete purchases, locate items and join reward programs.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Used POS system to process sales, returns, online orders and gift card activations.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Dockhand
Gage Marine
2015.06 - 2015.09
Operated equipment while observing standard safety procedures.
Followed verbal and written instructions to properly move and ship products.
Used hand-held scanners and physical logs to accurately track item movements.
Arranged items at destination according to customer requests and instructions.
Education
Bachelor of Arts - Communications
Columbia College Chicago
Chicago, IL
2020.09 - 2023.05
Associate of Arts -
College of DuPage
Glen Ellyn, IL
2018.08 - 2020.05
Skills
Content editing
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Timeline
Vehicle Acquisition Manager
Ford Of Lake Geneva
2024.03 - Current
Bartender
Geneva Taphouse
2023.04 - 2023.09
Bachelor of Arts - Communications
Columbia College Chicago
2020.09 - 2023.05
Retail Sales Associate
Carson Pirie Scott
2018.08 - 2018.12
Associate of Arts -
College of DuPage
2018.08 - 2020.05
Brand Safety and Content Moderation
Twitch
2017.06 - 2023.05
Front Desk Associate
Bella Vista Suites
2016.06 - Current
Dockhand
Gage Marine
2015.06 - 2015.09
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