Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Licht

Customer Service & Sales Associate
Lake Geneva,WI

Summary

Experienced customer service and sales associate with over 7 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work History

Vehicle Acquisition Manager

Ford Of Lake Geneva
03.2024 - Current
  • Mentored junior staff members, providing guidance and support to help them develop their skills as acquisition specialists.
  • Analyzed financial data to make informed decisions regarding vehicle purchases and budget allocations.
  • Collaborated with sales teams to align vehicle acquisitions with customer demand patterns, maximizing revenue potential.
  • Improved vehicle acquisition processes by negotiating contracts and collaborating with suppliers.
  • Managed the entire lifecycle of vehicle acquisitions from initial sourcing through delivery, ensuring timely completion of each stage.
  • Prepared detailed reports on acquisition activities for upper management review, demonstrating the success of various strategies employed.

Front Desk Associate

Bella Vista Suites
06.2016 - Current
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered guest questions and referred to local points of interest.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Entered and updated sensitive customer information during check-ins and room changes.

Bartender

Geneva Taphouse
04.2023 - 09.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Followed strict recipes and drink measurements to minimize product used.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Kept bar presentable and well-stocked to meet customer needs.

Brand Safety and Content Moderation

Twitch
06.2017 - 05.2023
  • Approved, reviewed and edited content flowing to website.
  • Utilized analytics and site metrics to determine areas of improvement.
  • Collaborated with other moderators and staff members to provide and safe and healthy space.

Retail Sales Associate

Carson Pirie Scott
08.2018 - 12.2018
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.

Dockhand

Gage Marine
06.2015 - 09.2015
  • Operated equipment while observing standard safety procedures.
  • Followed verbal and written instructions to properly move and ship products.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Arranged items at destination according to customer requests and instructions.

Education

Bachelor of Arts - Communications

Columbia College Chicago
Chicago, IL
09.2020 - 05.2023

Associate of Arts -

College of DuPage
Glen Ellyn, IL
08.2018 - 05.2020

Skills

    Content editing

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Timeline

Vehicle Acquisition Manager

Ford Of Lake Geneva
03.2024 - Current

Bartender

Geneva Taphouse
04.2023 - 09.2023

Bachelor of Arts - Communications

Columbia College Chicago
09.2020 - 05.2023

Retail Sales Associate

Carson Pirie Scott
08.2018 - 12.2018

Associate of Arts -

College of DuPage
08.2018 - 05.2020

Brand Safety and Content Moderation

Twitch
06.2017 - 05.2023

Front Desk Associate

Bella Vista Suites
06.2016 - Current

Dockhand

Gage Marine
06.2015 - 09.2015

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Kyle LichtCustomer Service & Sales Associate