Kyle Lim
Rosenberg
Summary
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
5
5
years of professional experience
Work History
Certified Pharmacy Technician
Walgreens
10.2023 - Current
- Processed prescription orders accurately and efficiently using pharmacy management systems.
- Assisted pharmacists in medication preparation, ensuring compliance with safety regulations.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Managed inventory levels, restocking medications to maintain optimal supply availability.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new pharmacy technicians on operational procedures and best practices for efficiency improvement.
- Implemented workflow enhancements that reduced processing times and improved overall service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Sales Associate
Walgreens
05.2021 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring product availability and organization.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve sales targets consistently.
- Resolved customer inquiries and complaints, fostering positive relationships.
- Trained new staff on operational procedures and customer service standards.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Prerequisites - Nursing
Wharton County Junior College
Sugar Land, TXHigh School Diploma -
George Ranch High School
Rosenberg, TX05-2021
Skills
- Data entry
- Problem-solving skills
- Customer service
- Insurance billing
- Medication dispensing
- Filling prescriptions
- Team collaboration
Timeline
Certified Pharmacy Technician
Walgreens
10.2023 - Current
Sales Associate
Walgreens
05.2021 - Current
Prerequisites - Nursing
Wharton County Junior College
High School Diploma -
George Ranch High School