Kyle Liseno
Auburn,MA
Summary
Productive Senior Admin with 11-year track record in data management, customer relations and complex problem-solving. Oversees Student Loan and Podium operations and handles all administrative needs with efficiency and professionalism.
Overview
16
16
years of professional experience
Work History
Senior Admin/ Head of Student Loans
American Consumer Credit Counseling
Auburndale, MA
10.2011 - Current
- Created Excel, SOP and PowerPoint presentation materials for training purposes.
- Reviews 2-5 counselors with poor activity (per week) to identify learning opportunities for discussion.
- Created and maintained 4 Excel spreadsheets that helped run Student Loans and monitor Podium numbers/behaviors.
- Review and submit data weekly, monthly, quarterly to management, and accreditation affiliate.
- Supervised clerical and administrative personnel by communicating job expectations, appraising job results and disciplining employees.
- Actively listened to customers, handled concerns quickly and handled escalated issues.
- Created and mailed out student loan paperwork to clients that enrolled in service.
Assistant Manager
Blockbuster Video
Worcester, MA
02.2006 - 10.2011
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Created custom calendars that highlighted upcoming releases for both films and video games to place in customers plastic bag.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs. In-charge of ordering concessions.
Education
Audio Recording
New England Institute of Art
Newton, MASkills
- Time Management
- Critical Thinking
- Verbal and written communication
- Data Research and Compilation
- Attention to detail
- Energetic work attitude
- Team collaboration
- Word, Excel, PowerPoint
Timeline
Senior Admin/ Head of Student Loans
American Consumer Credit Counseling
10.2011 - Current
Assistant Manager
Blockbuster Video
02.2006 - 10.2011
Audio Recording
New England Institute of Art
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