Kyle Litwinenco-Chappell
Sacramento,CA
Summary
Highly-motivated job seeker with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Compassionate and adaptable professional with extensive experience in home care and foster care. Known for strong people skills and multitasking abilities, dedicated to fostering positive relationships and delivering exceptional support to clients.
Overview
37
37
years of professional experience
Work History
In Home Care Provider
IHSS In Home Support Services
Sacramento, California
04.2023 - Current
- Assisted clients with daily living activities and personal hygiene.
- Maintained cleanliness and safety of client living environments.
- Communicated effectively with families regarding client needs and progress.
- Provided emotional support to clients by listening to their concerns and offering encouragement when needed.
- Provided companionship to elderly patients in their homes and assisted with daily tasks such as meal preparation, light housekeeping, shopping and errands.
- Maintained accurate records of client care activities including condition changes, services provided and other relevant information.
- Helped clients with personal needs from exercise to bathing and personal grooming.
Foster Care Provider
Family Members
LODI, CA
03.2019 - 08.2023
- Provided foster care for my god daughters. Full time stay at home care provider for infant and toddler.
Prescription Courier
G&S pharmacy
Walnut Creek, CA
01.2019 - 01.2022
- Used GPS navigation to plan routes and rerouted for unexpected delays.
- Sorted parcels according to delivery route.
- Obtained official signatures and required payments for different types of deliveries.
- Maintained adherence to stringent delivery deadlines.
- Documented items transported, recipient information and problems.
- Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
Shift Supervisor
Chucks hamburgers
Stockton , CA
03.2017 - 04.2021
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Collaborated with team members to improve performance and implement training updates.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
- Evaluated operational records and made scheduling adjustments to maximize productivity.
Server Assistant Manager
Mcguires on elm
Lodi, CA
03.2016 - 03.2017
- VerifIed and confirmed staff schedules to properly cover shifts.
- Established standards for personnel performance and customer service.
- Investigated and resolved complaints regarding food quality, service or accommodations.
- Collected cash sales from employees to properly tip each server after shift.
- Motivated staff through acknowledgment of hard work and achievements.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Resolved problems or concerns to satisfaction of involved parties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
Server
Chilis
Lodi, CA
07.2005 - 07.2015
- Operated POS terminals to input orders, split bills and calculate totals.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
Medical Records File Clerk
Lodi Memorial Hospital
LODI, CA
06.2002 - 08.2005
- Organized patient charts, gathering medical histories, lab results and consents.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Pulled patient charts for upcoming appointments.
- Managed release of information requests and identified requestors as patient, relation or provider.
- Supported administration staff with records requests to support patient care.
- Processed and invoiced records requests from patients, providers and third parties.
- Observed confidentiality and safeguarded all patient-related information.
- Obtained information by contacting appropriate personnel or patients.
Bartender
Marie Callender’s
Stockton , CA
01.1989 - 05.2002
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Ordered inventory to meet expected demand with adequate stock.
- Poured wine, beer and cocktails for patrons.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Collected and organized daily till totals and tips.
Education
High School Diploma -
Lodi High School
Lodi, CA05.1988
Skills
- High-Energy Attitude
- POS Systems and Ordering Platforms
- Data Entry and Maintenance
- Customer Retention Strategies
- Technologically Savvy
- People skills
- Critical thinking
- Organizational skills
- Understanding Customer Needs
- Working collaboratively
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Compliance monitoring
- Multicultural sensitivity
- Educational support
- Multitasking Abilities
Timeline
In Home Care Provider
IHSS In Home Support Services
04.2023 - Current
Foster Care Provider
Family Members
03.2019 - 08.2023
Prescription Courier
G&S pharmacy
01.2019 - 01.2022
Shift Supervisor
Chucks hamburgers
03.2017 - 04.2021
Server Assistant Manager
Mcguires on elm
03.2016 - 03.2017
Server
Chilis
07.2005 - 07.2015
Medical Records File Clerk
Lodi Memorial Hospital
06.2002 - 08.2005
Bartender
Marie Callender’s
01.1989 - 05.2002
High School Diploma -
Lodi High School