Kyle Lockard
Dallas,TX
Summary
Accomplished Operations Manager with a proven track record at Elliott Electric Supply, enhancing operational efficiency and employee retention through effective team leadership and problem-solving. Achieved a 15% monthly sales growth by fostering strong relationships and implementing strategic project management. Skilled in customer service and operations management, consistently exceeding employer expectations.
Overview
5
5
years of professional experience
Work History
Operations Manager
Elliott Electric Supply
09.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed sales to reach monthly 15% growth by communicating with customers and assisting salesman with projects/jobs.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
LDP Recruit
Elliott Electric Supply
09.2023 - 09.2024
- Developed knowledge on electrical and mechanical products of various vendors.
- Assisted in all departments of company starting in the warehouse and ending in outside sales.
- Graduated NAED EPEC Bronze coursework.
- Individually implemented/managed multiple consignment accounts based on customer needs.
- Increased gross profit in inside sales by consistently reaching sales KPI.
Sales Associate/Greenhouse Manager
Mikes Garden Center
03.2023 - 09.2023
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Residential Appraiser Trainee
Integrity Valuations
05.2020 - 10.2022
- Strengthened relationships with clients through clear communication of expectations and timelines throughout the entire appraisal process.
- Supported supervising appraisers in the preparation of comprehensive reports that clearly explained valuation methodologies, comparable sales analysis, and final conclusions.
- Improved property valuation accuracy by conducting thorough research on comparable properties and market trends.
- Increased efficiency in fieldwork by using GPS technology to accurately measure property dimensions and identify property boundaries.
- Gained expertise in local housing markets by continuously studying market trends, zoning regulations, building codes, land use plans, flood zones maps, and other pertinent data.
- Streamlined data collection processes by utilizing advanced appraisal software tools and applications.
Education
Bachelor of Arts - Journalism
The University of Texas At Arlington
Arlington, TX05-2022
Associate of Arts - Journalsim
Texas Tech University
Lubbock, TX05-2020
High School Diploma -
Arlington Heights High School
Fort Worth, TX05-2017
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Employee relations and conflict resolution
- Staff training
- Planning and implementation
- Management
- Project management
- Relationship building
- Verbal and written communication
- Product knowledge
Accomplishments
- Promoted to Operations Manager after one year with the company.
- Reduced operational expenses by 25% by streamlining branch operations.
- Graduated NAED Electrical Products Education Course (EPEC) bronze
Affiliations
- Sigma Alpha Epsilon
Timeline
Operations Manager
Elliott Electric Supply
09.2024 - Current
LDP Recruit
Elliott Electric Supply
09.2023 - 09.2024
Sales Associate/Greenhouse Manager
Mikes Garden Center
03.2023 - 09.2023
Residential Appraiser Trainee
Integrity Valuations
05.2020 - 10.2022
Bachelor of Arts - Journalism
The University of Texas At Arlington
Associate of Arts - Journalsim
Texas Tech University
High School Diploma -
Arlington Heights High School
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