Kyle Lunceford

Oversee non-management staff responsible for receiving, testing, and addressing customer repair issues. This includes identifying, analyzing, correcting, and implementing processes to ensure top-tier customer service quality. I maintain a high level of coordination and adaptability when collaborating with other departments involved in addressing service problems and unusual conditions. My role involves providing guidance to employees in alignment with established policies and management directives. I also manage work schedules to meet operational requirements and proactively identify opportunities for process enhancements. I'm responsible for implementing organizational policies and procedures on a day-to-day basis, utilizing Management Systems & Operations Control (MSOC) techniques to optimize employee efficiency, performance, and customer satisfaction. Additionally, I administer company policies that directly impact my team, including training, performance evaluation, and management assessments. I play a significant role in decisions related to hiring, termination, disciplinary measures, promotions, and compensation adjustments for my subordinates.

In my role, I took proactive measures to assess and prioritize daily support service requirements. I evaluated workforce qualifications in alignment with anticipated customer demands. When confronted with non-routine obstacles, I drew upon independent judgment and established analytical techniques to devise solutions. My problem-solving approach entailed the integration and evaluation of diverse factors to create innovative and efficient solutions. Additionally, I provided guidance to fellow team members within my work area, systematically simplifying complex information. Furthermore, I actively cultivated positive working relationships with peers, fostering collaboration and strengthening teamwork.

In this role, I proficiently utilize specialized equipment to locate buried facilities along the "B" service wire route. Additionally, I operate various vehicles, including those with trailers, and skillfully employ manually controlled gasoline/diesel-powered machinery such as tractors, trenchers, plows, boring machines, or manual tools to install buried service wires. I demonstrate effective coordination with customers, other utility companies, and government agencies to ensure smooth workflow. In situations where needed, I swiftly execute temporary repairs on low voltage buried utilities, sprinkler systems, and sewage field lines that may have been compromised during my duties. I am responsible for conducting routine maintenance and addressing basic equipment repairs pertinent to my job functions. My responsibilities occasionally involve lifting and relocating objects weighing up to 120 pounds, as well as performing excavation tasks with a shovel. I possess the ability to comprehend and apply straightforward instructions and am proficient in the safe operation of company vehicles. Moreover, I consistently uphold rigorous safety protocols and procedures, including strict adherence to equipment manufacturer's specifications.

I operated hand tools to adjust functional components of devices and control instruments. I also handled tasks such as software installation, hardware modifications and repairs, and resolution of technical issues. My role included providing fundamental IT support to non-technical personnel within the organization. I diagnosed and successfully resolved technical challenges using various diagnostic tools. Over a span of 3.5 years, I accumulated significant expertise in technical support. My responsibilities also involved reviewing technical documents and procedures. I consistently addressed customer inquiries about products, aiming to provide an exceptional customer experience and build a loyal clientele. As a result of my dedication to outstanding customer service, I received numerous positive reviews.