Kyle Lung
Cincinnati,OH
Overview
11
11
years of professional experience
Work History
Hospitality Manager
Topgolf, Inc.
03.2022 - 04.2024
- Coached and developed associates to improve soft skills and recovery techniques
- Filed incident reports and handled inappropriate behavior to document problems and disturbances
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction
- Scheduled work hours for 100+ employees to achieve adequate manpower coverage
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints
- Motivated and rewarded employees to improve engagement.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties
- Reduced waste levels by closely monitoring stock levels, implementing proper rotation practices, and adjusting orders as needed.
Lead Bartender
Topgolf, Inc.
06.2020 - 03.2022
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Followed strict recipes and drink measurements to minimize product used
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol
- Implemented drink prep procedures, significantly reducing wasted stock
Validation Assistant IV
Medpace, Inc.
05.2016 - 09.2019
- Collaborated with various departments to complete
- Maintained company standards and upheld compliance of user accounts per 21 CFR Part 11 Compliance for all GxP and SOx related computer systems performing bi-annual and quarterly User Access Reviews, annual Compliance Evaluations and bi-annual Disaster Recovery Testing for all corresponding systems
- Completed IT Support Tickets for Portal Requests and users issues with a sense of urgency and completeness
- Reviewed test cases for various computer systems upholding company standards and compliance while working closely with Validation Engineers, Software Developers and Management
- Complete ownership of physical and electronic filing of all supporting documentation
Service & Training Manager/Assistant Store Manager
Old Navy, Gap
12.2012 - 08.2019
- Periodically wrote, edited and approved work schedule, maintained company merchandising standards and lead the shipment process
- Excellent team player in a fast-paced environment while driving sales, customer conversion and loyalty, keeping payroll in consideration while leading by example as Sales and Service Leader
- Managed development of e-learning training materials and activities to enhance learning experiences
- Trained and guided team members to maintain high productivity and performance metrics
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement
- Created and maintained safe and secure work environments for employees
- Provided excellent customer service with a professional attitude while responsible for driving and monitoring sales, payroll and other company metrics
- Lead by example as the Manager on Duty with a sense of urgency for customer and associate feedback by coaching in the moment to provide personal growth of each associate
- Effectively hired and trained staff in accordance to company standards and procedures with strong management and leadership skills
Education
Associate of Applied Business - Organizational Leadership
University of Cincinnati
Cincinnati, OHAssociate of Applied Business - Business Management
Cincinnati State Technical And Community College
Cincinnati, OHSkills
- Detail and goal oriented with a sense of urgency
- Proficient in Microsoft Office Suite including Microsoft Excel Pivot Tables, various functions and data manipulation techniques
- Strong organizational and leadership skills
- Excellent customer service, experience with working in high volume and fast-paced environments
- Create outstanding restaurant and bar service to ensure guest satisfaction
- Budgeting and Forecasting
- New Hire Training
- Team player with a professional attitude
- Team player with a professional attitude
- Superior Organizational Skills
Timeline
Hospitality Manager
Topgolf, Inc.
03.2022 - 04.2024
Lead Bartender
Topgolf, Inc.
06.2020 - 03.2022
Validation Assistant IV
Medpace, Inc.
05.2016 - 09.2019
Service & Training Manager/Assistant Store Manager
Old Navy, Gap
12.2012 - 08.2019
Associate of Applied Business - Organizational Leadership
University of Cincinnati
Associate of Applied Business - Business Management
Cincinnati State Technical And Community College
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